VIOLETA RADUCAN
Romania / Valiant Lady
Summary
Dynamic sales leader with a track record of developing high-performing teams through strategic onboarding and focused coaching. Proven ability to elevate sales performance and enhance customer experience by fostering a culture of accountability and engagement.
Overview
9
9
years of professional experience
Work History
Retail Assistant Manager (Acting Manager Responsibilities)
Starboard Cruise Services Inc
07.2025 - Current
- Oversaw daily operations and contributed to leadership decision-making
- Facilitated training sessions to ensure adherence to company policies, service standards, and enhance customer experience
- Coached team members on communication, behavior, and sales performance
- Supported supervisors and managers by providing on-the-job coaching to strengthen team development
- Delivered onboarding and induction training for new crew members onboard
- Observed team performance and behavior to identify development opportunities
- Guided crew members in identifying and pursuing specializations that aligned with their strengths
- Maintained training records and supported compliance requirements
- Trained, coached, and mentored new team members on customer service and operational standards.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
Yoga Instructor (Freelance)
07.2023 - Current
- Facilitated sessions boosting focus, confidence, and stress management for diverse groups
- Delivered workshops enhancing emotional regulation, communication, and self-awareness in participants
- Strengthened facilitation and public speaking skills, enhancing group engagement and interaction
Sales Manager
Only CBG S.R.L
07.2020 - 06.2025
- Led and developed a high-performance sales team in a target-driven environment
- Designed and delivered onboarding and training programs to improve sales and communication skills
- Facilitated coaching sessions that enhanced team behavior, mindset, and performance
- Built and maintained strong client relationships that contributed to overall business results
- Balanced commercial performance with team engagement, retention, and individual development
- Supported individual development through structured feedback and growth planning
- Romania
Retail Assistant Manager
Starboard Cruise Services / LVMH Group
08.2017 - 02.2020
- Coached team members to elevate customer experience and boost sales performance, fostering a results-driven culture
- Supported achievement of sales targets through team development and motivation
- Maintained operational standards while addressing customer and team challenges, ensuring a seamless shopping experience
- Delivered product knowledge and sales training sessions to new hires, enhancing their readiness to contribute effectively
- Promoted a positive and collaborative team environment
- Facilitated international communications
Education
Bachelor's Degree - Psychology
Spiru Haret University
Romania06-2024
Skills
- Sales Strategy
- Sales performance
- Customer Engagement
- Customer Communication
- Onboarding & Induction
- Employee training
- Team Leadership
- Team development
- Coaching performance
- Conflict management
- Workplace Culture
- Cultural communication
Languages
- English, Advanced
- Italian, Intermediate
- Spanish, Intermediate
- French, Beginner
Timeline
Retail Assistant Manager (Acting Manager Responsibilities)
Starboard Cruise Services Inc
07.2025 - Current
Yoga Instructor (Freelance)
07.2023 - Current
Sales Manager
Only CBG S.R.L
07.2020 - 06.2025
Retail Assistant Manager
Starboard Cruise Services / LVMH Group
08.2017 - 02.2020
Bachelor's Degree - Psychology
Spiru Haret University