Kayla Wilson
Wardell
Summary
Results-driven Retail Assistant Manager adept at enhancing customer engagement and optimizing store operations. Proven ability to implement effective sales strategies and foster team collaboration.
Overview
9
9
years of professional experience
Work History
Retail Assistant Manager
T-Mobile
04.2024 - Current
- Managed daily operations to enhance customer service and store performance.
- Trained and mentored new team members, fostering a collaborative work environment.
- Implemented sales strategies to enhance product visibility and increase customer engagement.
- Assisted in achieving store targets through effective staff scheduling and performance management.
- Developed promotional displays that attracted customer interest and boosted sales revenue.
- Coordinated team meetings to align on goals, share feedback, and improve service delivery.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into the team.
Front of House Employee
Panda Express
10.2022 - 04.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale system efficiently, processing orders accurately and swiftly.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant atmosphere.
- Assisted in training new employees on service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction.
- Monitored inventory levels, notifying management of low stock to prevent disruptions in service.
- Helped guests at tables when in need of assistance.
General Merchandise Associate
Target
07.2021 - 06.2022
- Operated point-of-sale systems efficiently during high-volume transactions.
- Maintained merchandise presentation standards to enhance shopping experience.
- Assisted customers with product inquiries and locating items throughout the store.
- Collaborated with team members to restock shelves promptly and accurately.
Sales Lead Keyholder
Dollar General
01.2018 - 07.2021
- Led daily sales operations, ensuring optimal store performance and customer satisfaction.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Mentored new team members on effective sales techniques and operational procedures.
- Managed inventory control, minimizing stock discrepancies through diligent monitoring.
- Developed promotional displays, aligning with corporate guidelines to attract customers.
- Opened inventory boxes and restocked shelves.
Education
High School Diploma -
North Pemiscot High School
Wardell, MO05-2017
Skills
- Retail operations
- Store operations
- Merchandise display
- Display building
- Sales target achievement
- Sales target achievement
- Promotion planning
- Customer service
- Display construction
- Inventory management
- Sales strategy
- Teamwork and collaboration
- Project management
- Business development
- Decision Making
- Staff training
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
Languages
English
Native or Bilingual
Timeline
Retail Assistant Manager
T-Mobile
04.2024 - Current
Front of House Employee
Panda Express
10.2022 - 04.2024
General Merchandise Associate
Target
07.2021 - 06.2022
Sales Lead Keyholder
Dollar General
01.2018 - 07.2021
High School Diploma -
North Pemiscot High School