Eli Beam
Edwardsville,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiation. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of the organization and the public.
Overview
6
6
years of professional experience
Work History
Retail Assistant Manager
Wireless Vision
02.2020 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Exhibited excellent people skills during interaction with employees and customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained and developed new employees for ease of transition into team.
Mobile Expert
Wireless Lifestyle By Sprint
01.2018 - 02.2020
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product to better suit their lifestyle.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Performed in-store product demonstrations.
- Maintained sound knowledge of company products and promotions.
- Monitored sales space to give customers the most comfortable and reassuring experience when purchasing a new device.
Education
High School Diploma -
Edwardsville High School (EHS)
Edwardsville, IL05.2014
Skills
- Cash Register Operations
- Retail Industry Experience
- Retail Operations
- Customer Satisfaction
- Sales
- Scheduling and Time-Tracking
- POS Terminal Operation
- Merchandising
- Managing Employees
- Sales Monitoring
- Sales and Marketing
- Inventory management
Timeline
Retail Assistant Manager
Wireless Vision
02.2020 - Current
Mobile Expert
Wireless Lifestyle By Sprint
01.2018 - 02.2020
High School Diploma -
Edwardsville High School (EHS)
Similar Profiles
JASMINE STEWARTJASMINE STEWART
RETAIL STORE MANAGER at Wireless VisionRETAIL STORE MANAGER at Wireless Vision
Bryce MorrisBryce Morris
Mobile Expert at Wireless VisionMobile Expert at Wireless Vision
D'ARNO EWINGD'ARNO EWING
Sales Representative at T-Mobile, Wireless VisionSales Representative at T-Mobile, Wireless Vision