Alan Mendez Sierra
Aiken,US
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banquet & Fine Dining Food Runner, Stocker, Setup
Sage Valley Golf Club
Graniteville, SC
10.2023 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Assisted with bussing tables and cleaning up spills.
- Take the dishes from the tables and give it to the dishwashers
- Set up tables and the settings of tables, rooms, and cottages for events and/or the request of the member.
- Assisted customers with take-out service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Organized and replenished supplies at food stations to optimize team performance.
- Cleared tables immediately after guests left in preparation for next event.
- Kept work areas orderly and clean for maximum productivity.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Drive golf cart to deliver food, beverages, and utensils to cottages where members were staying.
Delivery Driver
Doordash
05.2023 - 10.2023
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Delivered orders to customer doorsteps and business offices
- Verified orders prior to completing deliveries to avoid customer complaints
- Served customers promptly by smoothly collecting and delivering high volume of orders
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings
- Followed traffic laws during delivery for safety of pedestrians and other vehicles
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times
- Developed and maintained professional relations between customer, store personnel, and company.
Back of the House Team Member
Chick-fil-A
Bluffton, South Carolina
02.2023 - 05.2023
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations
- Maintained and sanitized service stations, prep areas, and countertops
- Prepared food and drinks while following safe food handling procedures
- Performed shift side work as necessary to maintain kitchen output during peak service times
- Unloaded and stocked kitchen supplies
- Cook and package batches of food, such as hamburgers and fries, which are prepared to order or kept warm until sold
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Front of the House Team Member
Chick-fil-A
Bluffton, South Carolina
02.2023 - 05.2023
- Established welcoming atmosphere by greeting each guest warmly
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards
- Assisted servers with delivering food, filling beverages, and retrieving items for guests
- Collaborated with back of the house, managers, and maintenance to address need of guests, increasing customer satisfaction
- Greeted customers and answered inquiries regarding menu items and specials
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards
- Processed customer payments and balanced cash drawers
- Demonstrated knowledge of menu items and corresponding ingredients
- Fixed ice cream machine when it stopped working.
ToGo Specialist
Olive Garden
Bluffton, South Carolina
04.2022 - 11.2022
- Selected food from storage and serving areas to place food in takeout bags
- Prepared restaurant delivery side station by assembling and arranging takeout bags, boxes, condiments, and utensils
- Operated cash register to accept cash, debit, and credit card payments from customers
- Utilized software to record orders and special requests
- Relayed orders to kitchen staff
- Retained full knowledge of menu and ingredients to address food allergy questions
- Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders
- Made changes and suggested alternatives to preserve customer satisfaction
- Greeted and acknowledged guests and delivery drivers to foster highest level of service
- Answered to-go order phone calls
- Conveyed menu options over telephone and accurately estimating time of delivery.
Flyer Distributor
Universidad Interamericana de Puerto Rico
, PR
06.2022 - 07.2022
- Distributed flyers and accessories to people in multiple beaches across Puerto Rico to advertise the university
- Walked with a big poster in your back during 100-degree weather
- Traveled up to three hours to go to the beach that we are going to distribute the flyers
- Read map correctly to determine daily flyer distribution location
- Responded to customer questions and objections to address concerns.
Education
High School Diploma -
Bluffton High School
05.2022
Some College (No Degree) - Business
Aiken Technical College
trueSkills
- Team Player
- Guest Satisfaction
- Suggestive Selling
- Customer Experience
- Customer Needs Assessments
- Manage Orders
- Order picking and processing
- Safe Food Handling
- Supply Restocking
- Cleaning and Sanitizing
- Order Verification
- Fine Dining
Certification
- Silver South Carolina Ready to Work with Platinum medal in applied mathematics and a score of 95/100 in the Essential Soft Skills Credential
- Microburst Learning Employability Soft Skill
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Timeline
Banquet & Fine Dining Food Runner, Stocker, Setup
Sage Valley Golf Club
10.2023 - Current
Delivery Driver
Doordash
05.2023 - 10.2023
Back of the House Team Member
Chick-fil-A
02.2023 - 05.2023
Front of the House Team Member
Chick-fil-A
02.2023 - 05.2023
Flyer Distributor
Universidad Interamericana de Puerto Rico
06.2022 - 07.2022
ToGo Specialist
Olive Garden
04.2022 - 11.2022
High School Diploma -
Bluffton High School
Some College (No Degree) - Business
Aiken Technical College
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