Alan Yahel Mendez Sierra
Aiken,USA
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills. Able to work efficiently in fast and slow-paced environments and handle multiple tasks simultaneously.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet & Fine Dining Wine Dinning Server
Sage Valley Golf Club
Graniteville, SC
03.2025 - Current
- Same tasks as previously hired
- Serve luxurious courses
- Prepare tables based on the course order and wine being poured for the course
- Collaborated with kitchen staff to fulfill special requests and dietary restrictions.
Server
Applebee’s
Aiken, South Carolina
03.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests’ identification before serving alcoholic beverages.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Banquet & Fine Dining Food Runner, Stocker, Setup
Sage Valley Golf Club
Graniteville, SC
10.2023 - 03.2024
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Assisted with bussing tables and cleaning up spills.
- Set up tables and the settings of tables, rooms, and cottages for events and/or the request of the member.
- Assisted customers with take-out service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Cleared tables immediately after guests left in preparation for next event.
- Drive golf cart to deliver food, beverages, and utensils to cottages where members were staying.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Delivery Driver
Doordash
US
05.2023 - 10.2023
- Delivered orders to customer doorsteps and business offices.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Back of the House Team Member
Chick-fil-A
Bluffton, South Carolina
02.2023 - 05.2023
- Developed and maintained professional relations between customer, store personnel, and company.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Maintained and sanitized service stations, prep areas, and countertops.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Unloaded and stocked kitchen supplies.
- Cook and package batches of food, which are prepared to order or kept warm until sold.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Front of the House Team Member
Chick-fil-A
Bluffton, South Carolina
02.2023 - 05.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Collaborated with back of the house, managers, and maintenance to address the needs of guests, increasing customer satisfaction.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments.
- Demonstrated knowledge of menu items and corresponding ingredients.
ToGo Specialist
Olive Garden
Bluffton, South Carolina
04.2022 - 11.2022
- Selected food from storage and serving areas to place food in takeout bags.
- Prepared restaurant delivery side station by assembling and arranging takeout bags, boxes, condiments, and utensils.
- Operated cash register to accept cash, debit, and credit card payments from customers.
- Utilized software to record orders and special requests.
- Relayed orders to kitchen staff.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Made changes and suggested alternatives to preserve customer satisfaction.
- Answered to-go order phone calls.
Flyer Distributor
Universidad Interamericana De Puerto Rico
PR
06.2022 - 07.2022
- Distributed flyers and accessories to people in multiple beaches across Puerto Rico to advertise the university.
- Walked with a big poster in your back during 100-degree weather.
- Traveled up to three hours to go to the beach that we are going to distribute the flyers.
- Read map correctly to determine daily flyer distribution location.
- Responded to customer questions and objections to address concerns.
Education
Some College (No Degree) - Business
Aiken Technical College
Aiken, SCHigh School Diploma - undefined
Bluffton High School
Bluffton, SC05-2022
Skills
- Team Player
- Guest Satisfaction
- Suggestive Selling
- Customer Experience
- Customer Needs Assessments
- Manage Orders
- Order picking and processing
- Safe Food Handling
- Supply Restocking
- Cleaning and Sanitizing
- Order Verification
- Fine Dining
- Basic Wine Knowledge
Certification
- Silver South Carolina Ready to Work, Platinum medal in applied mathematics and a score of 95/100 in the Essential Soft Skills Credential
- Microburst Learning Employability Soft Skill
LANGUAGES
Spanish - Native
English - Bilingual
French - Beginner
Timeline
Banquet & Fine Dining Wine Dinning Server
Sage Valley Golf Club
03.2025 - Current
Server
Applebee’s
03.2024 - 06.2024
Banquet & Fine Dining Food Runner, Stocker, Setup
Sage Valley Golf Club
10.2023 - 03.2024
Delivery Driver
Doordash
05.2023 - 10.2023
Back of the House Team Member
Chick-fil-A
02.2023 - 05.2023
Front of the House Team Member
Chick-fil-A
02.2023 - 05.2023
Flyer Distributor
Universidad Interamericana De Puerto Rico
06.2022 - 07.2022
ToGo Specialist
Olive Garden
04.2022 - 11.2022
High School Diploma - undefined
Bluffton High School
Some College (No Degree) - Business
Aiken Technical College