Amanda Albarez
West Baden Springs,IN
Summary
Proven leader in upscale dining, excelling in customer relationship management and shift planning at Moo Moos Steakhouse. Enhanced guest satisfaction through expert wine pairings and meticulous attention to detail, boosting team performance and service quality. Skilled in POS systems and personnel training, consistently fostering a positive and efficient service environment. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
7
7
years of professional experience
Work History
Fine Dinning Server Shift Leader
Moo Moos Steakhouse
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Fine Dining Server
French Lick Resort
04.2020 - 01.2023
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Server
33 Brick Street
03.2017 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Paoli Jr & Sr High School
Paoli, IN05.2020
Skills
- Complaint Handling
- Organization
- Shift planning
- Personnel Training
- Customer Relationship Management
- Customer Service Management
- Server coordination
- Cleaning and sanitation
- Team Leadership
- Attention to Detail
- Team Player
- Upselling and Cross Selling
Timeline
Fine Dinning Server Shift Leader
Moo Moos Steakhouse
01.2023 - Current
Fine Dining Server
French Lick Resort
04.2020 - 01.2023
Server
33 Brick Street
03.2017 - 10.2022
High School Diploma -
Paoli Jr & Sr High School
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