Rachel Linzay
Ville Platte,LA
Summary
Energetic with dynamic customer service skills in fine dining. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations, welcoming attitude and keeping safety as the highest priority. Seeking opportunity to join US-based airline as Flight Attendant.
Overview
7
7
years of professional experience
Work History
Banquet and Fine Dining Server
Diamond Grill
Alexandria, LA
02.2020 - Current
- Greeted new customers, discussed specials, and built immediate positive connections with guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior and maintain safety of guest.
- Explained menu items and suggested appropriate options for food allergy concerns to ensure safety of customer.
Bartender and Server
Rouj Creole
Baton Rouge, LA
06.2019 - 02.2020
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior to ensure safety of customers.
- Cultivated warm relationships with regular customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recognized, documented and advised on removal of hazards.
Bartender, Banquet, and Fine Dining Server
Jubans
Baton Rouge, LA
04.2018 - 06.2019
- Set up bar for operation, obtained cash bank and stocked service bar.
- Explained menu items and suggested appropriate options for food allergy concerns to ensure safety of customers.
- Worked together in team environment to satisfy customer needs
- Bussed and reset tables to keep dining room and work areas clean of spills to ensure safety of customers
- Recognized, documented and advised on removal of hazards.
Banquet and Fine Dining Server
Mansurs On The Boulevard
Baton Rouge, LA
04.2016 - 04.2018
- Greeted and maintained relationships with regular customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns to ensure safety of customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
No Degree - Business Administration
Northwestern State University of Louisiana
Natchitoches, LA Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Calm Under Pressure
- Attention to Detail
- Multitasking
- Safety Protocol
- Company Culture and Values
- Organizational Skills
- Work Ethic
- Team Player
Additional Experience
- Runner/Personal Assistant for Bohrer Law Firm
- Uber Driver
References
Shannon Williams
Flight Attendant
SkyWest Airlines
318-664-7567
shannonbreweryoga@gmail.com
Ashley Taylor
Assistant Manager/Event coordinator
Diamond Grill
318-623-3499
Ashley@thediamondgrill.com
Peyton Harrington
Beverage Manager
Supper Club
225-485-8379
charlespeyton.h@gmail.com
Timeline
Banquet and Fine Dining Server
Diamond Grill
02.2020 - Current
Bartender and Server
Rouj Creole
06.2019 - 02.2020
Bartender, Banquet, and Fine Dining Server
Jubans
04.2018 - 06.2019
Banquet and Fine Dining Server
Mansurs On The Boulevard
04.2016 - 04.2018
No Degree - Business Administration
Northwestern State University of Louisiana