Alan Monpremier
Winter Haven,FL
Summary
Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Vanderbilt Medical Center
04.2022 - Current
- Collected and validated patient demographics and insurance information.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Referral Specialist
HealthHelp
05.2019 - 01.2022
- Partnered with other departments to provide top-notch service to clients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Customer Service Representative
Central Florida Health Care
10.2015 - 02.2019
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL06.2011
Skills
- IVR
- Vitals
- Injections
- Urinalysis
- Data Entry
- EMR Systems
- eClinicalWork
- Microsoft Word
- Medical Coding
- Verifying Eligibility
- Co-Payment Collection
- Front Desk Operations
- Insurance Company Knowledge
- Patient Health Information Access
- Electronic Health Records Systems
Certification
- EKG Certified
- First Aid Certified
- AIDS/HIV Certified
- CPR Certification Training - [June 2019]
- Licensed Certified Medical Assistant - [February 2015]
Timeline
Patient Access Specialist
Vanderbilt Medical Center
04.2022 - Current
Referral Specialist
HealthHelp
05.2019 - 01.2022
Customer Service Representative
Central Florida Health Care
10.2015 - 02.2019
High School Diploma -
Winter Haven Senior High School