Alan Morales
Riverside,California
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chevron
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Service Porter
Riverside Metro Auto Group
04.2021 - 07.2022
- Managed to wash over on average 30 vehicles per day
- Communicated with coworkers and managers about completed duties.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Cleaned and organized service drive and mechanic shop,
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Checked inventory levels for floor mats, key rings, and seat covers as well as cleaning products such as degreasers and soap to place orders to restock.
Sanitation Crew Member
ServiceMaster
10.2021 - 01.2022
- Collected, sorted and disposed of garbage and recycling from production work areas.
- Disassembled production lines fully to avoid equipment breakdown.
- Maintained neat, clean and sanitized work areas.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Washed down over 50 facility walls, floors and doors regularly with cleaning solutions and sprayers.
After-School Tutor
Creative Brain Learning And Musicstar
09.2018 - 08.2020
- Established clear objectives for lessons, units, projects and communicated objectives to students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Managed classroom environment conducive for learning to meet maturity level and interest of students.
- Created and developed lesson plans to meet students' academic needs.
- Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
- Handled students from grade levels 5th and below, with over 20 students in each grade at different times daily.
Education
No Degree - General Studies
Riverside City College
High School Diploma -
La Sierra High School
Riverside, CA06.2015
Skills
- Running Errands
- Project Requirements
- Customer Experience
- Collaboration
- Flexible and Adaptable
- Group Sessions
- Can speak intermediate Spanish
- Customer service
- Data entry
Timeline
Customer Service Representative
Chevron
02.2023 - Current
Sanitation Crew Member
ServiceMaster
10.2021 - 01.2022
Service Porter
Riverside Metro Auto Group
04.2021 - 07.2022
After-School Tutor
Creative Brain Learning And Musicstar
09.2018 - 08.2020
High School Diploma -
La Sierra High School
No Degree - General Studies
Riverside City College
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