TERESA I GARCIA
Home Depot
Indianapolis,Indiana
2
Languages
19
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
1 Year 1 Month- Resolved customer inquiries, returns, and complaints with accurate POS processing and policy compliance.
- Guided shoppers to products, services, and special-order options using strong product knowledge.
- Coordinated with sales, merchandising, and delivery teams to complete customer requests smoothly.
- Tracked orders, substitutions, and issue resolutions through store systems for timely follow-up.
- Improved service desk efficiency by organizing priorities and reducing customer wait times.
- Maintained professionalism during high-volume periods while delivering consistent, solution-focused support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Lead
1 Year 8 Months- Supervised front-end operations, directing team members through opening, closing, and peak-volume shifts.
- Trained associates on register procedures, customer service standards, and store policies.
- Monitored cash handling, balanced drawers, and resolved register discrepancies with accuracy.
- Coordinated merchandising, stocking, and recovery tasks to maintain organized sales floor conditions.
- Addressed customer concerns promptly, escalating issues when needed to protect service quality.
- Enforced safety, security, and compliance procedures across daily store activities.
- Completed store opening and closing procedures and balanced tills.
Day Porter Supervisor
15 Years 5 Months- Swept, mopped, dusted and sanitized common-area surfaces, fixtures and floors throughout facility.
- Reported any damage or maintenance issues found during daily rounds to appropriate personnel immediately.
- Maintained neatness and cleanliness of storage areas for chemicals and tools.
- Removed trash from public areas and properly disposed of it in designated receptacles.
- Provided supplies and chemicals to employees so they can properly do their job.
- Met with clients to assure our employees met their needs and wants and build strong relationships.
- Walked the facilities to ensure employees did their job to the best of their abilities.
- Occasionally take inventory.
- Used bilingual skills for employees that were not fluent to english.
Education
High School Diploma
Skills
Sanitation
Janitorial duties
Chemical Handling
Running errands
Ensuring customer satisfaction
Customer Service
Interpersonal Skills
Supply Stocking and Organization
Problem-Solving
Performance Improvement
Work Orders
Strong Work Ethic
Initiative-taking
Waste Management
Multi-tasking
Building Maintenance
Safety Procedures
Materials Organization
General Labor
Building Supervision
Critical Thinking
Site Inspections
Punctual and Dependable
Language
english Fluent
spanish Fluent
Timeline
Customer Service Representative
Home Depot
08.2025 - 09.2026Read More
Shift Lead
Walgreens
12.2023 - 08.2025Read More
Day Porter Supervisor
Home Depot
03.2008 - 08.2023Read More
Washington Township Adult Center
High School Diploma
Read More