Management with expertise on customer service with over 6 years of experience in sales, training,and customer care. Aiming to use my proven skills to effectively fill a managerial role.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Healthcare
12.2023 - 09.2024
Scan mail for retention in electronic files
Answer high-volume inbound customer's calls via an automated phone system
Conduct research to provide answers for customers to resolve their issues
Communicate effectively and professionally with patients, teammates, healthcare professionals
Machine Operator
SMP Automotive
07.2022 - 11.2023
Order parts to maintain inventory
Install or replace equipment, and new or replaced parts, using power tools
Assemble, install, or repair machinery equipment
Disassemble broker or defective equipment to facilitate repair and reassemble equipment when repairs are complete
Machine Operator
Allied Reliability
10.2021 - 06.2022
To ensure your machine works smoothly
Housekeeping and sanitation
Responsible for operating your assigned machinery
Work at capacity without issues
Customer Service Representative
Walmart
10.2019 - 09.2021
Improve operational efficiency with managing customers request, store inventory, transactions & pricing needs
Maintain accurate and current customer account data with manual forms processing and digital information updates
Helped 90+ customers everyday with positive attitude and focus on customer satisfaction
Behavioral Aide
Safety Net Academy
01.2017 - 12.2020
Provides direct behavioral intervention with youth
Serves as a positive role model
Performs related work as assigned
Production Machine Operator
G D Copper
08.2013 - 12.2016
Maintained machining equipment
Excellent communication skills
Visually inspected equipment parts and deliveries
Used precision measuring instruments, including lathes and calipers