Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jacqueline Easley

Arlington,AL

Summary

Management with expertise on customer service with over 6 years of experience in sales, training,and customer care. Aiming to use my proven skills to effectively fill a managerial role.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

United Healthcare
12.2023 - 09.2024
  • Scan mail for retention in electronic files
  • Answer high-volume inbound customer's calls via an automated phone system
  • Conduct research to provide answers for customers to resolve their issues
  • Communicate effectively and professionally with patients, teammates, healthcare professionals

Machine Operator

SMP Automotive
07.2022 - 11.2023
  • Order parts to maintain inventory
  • Install or replace equipment, and new or replaced parts, using power tools
  • Assemble, install, or repair machinery equipment
  • Disassemble broker or defective equipment to facilitate repair and reassemble equipment when repairs are complete

Machine Operator

Allied Reliability
10.2021 - 06.2022
  • To ensure your machine works smoothly
  • Housekeeping and sanitation
  • Responsible for operating your assigned machinery
  • Work at capacity without issues

Customer Service Representative

Walmart
10.2019 - 09.2021
  • Improve operational efficiency with managing customers request, store inventory, transactions & pricing needs
  • Maintain accurate and current customer account data with manual forms processing and digital information updates
  • Helped 90+ customers everyday with positive attitude and focus on customer satisfaction

Behavioral Aide

Safety Net Academy
01.2017 - 12.2020
  • Provides direct behavioral intervention with youth
  • Serves as a positive role model
  • Performs related work as assigned

Production Machine Operator

G D Copper
08.2013 - 12.2016
  • Maintained machining equipment
  • Excellent communication skills
  • Visually inspected equipment parts and deliveries
  • Used precision measuring instruments, including lathes and calipers

Education

Diploma -

Wilcox Central High School
Camden, AL

Skills

  • Computer Skills
  • Customer Relations
  • Assembly
  • Electrical Experience
  • Calipers
  • Micrometer
  • CNC Lathe
  • Blueprint Reading
  • Manufacturing
  • Mechanical Knowledge
  • Quality Assurance
  • Time management
  • Fixture installation
  • Cleaning
  • Laundry
  • Sanitation
  • Professional telephone demeanor
  • Customer loyalty
  • Order Fulfillment

Timeline

Customer Service Representative

United Healthcare
12.2023 - 09.2024

Machine Operator

SMP Automotive
07.2022 - 11.2023

Machine Operator

Allied Reliability
10.2021 - 06.2022

Customer Service Representative

Walmart
10.2019 - 09.2021

Behavioral Aide

Safety Net Academy
01.2017 - 12.2020

Production Machine Operator

G D Copper
08.2013 - 12.2016

Diploma -

Wilcox Central High School
Jacqueline Easley