Alan Nikaj
Queens,NY
Summary
I am currently completing my B.A. in Psychology with a minor in Journalism, and I’ve built a diverse background across leadership, customer service, operations, and healthcare. Through roles as a Retail Supervisor, Amazon Team Lead, and Medical Assistant, I’ve developed strong communication skills, problem-solving ability, and the capacity to perform in fast-paced, high-pressure environments. My athletic experience as a former high school soccer captain, two-year college athlete, and intramural referee has shaped my teamwork, discipline, and leadership style. Together, these experiences have prepared me to work effectively with diverse groups, adapt quickly, and contribute positively in any professional setting. I’m eager to bring my work ethic, people skills, and passion for sports to an organization where I can grow and make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Amazon Team Lead
Proactive Logistics
12.2024 - Current
- Led, trained, and supported a team of warehouse associates to achieve productivity, accuracy, and safety targets.
- Coordinated logistics and workflow processes, making rapid decisions during high-volume periods.
- Monitored performance metrics and implemented improvements to streamline operations.
- Communicated expectations clearly, provided coaching, and maintained strong team morale.
- Ensured compliance with quality and operational standards in a fast-paced environment similar to game-day operations.
Retail Supervisor
Zara
04.2023 - 12.2024
- Supervised a team of sales associates during high-volume retail operations, ensuring exceptional customer experience and efficient service flow.
- Managed floor operations including merchandising, inventory accuracy, and store presentation to drive engagement and sales performance.
- Resolved escalated customer concerns using strong communication and conflict-resolution skills applicable to fan-facing sports roles.
- Trained and coached new hires, fostering teamwork, performance readiness, and operational consistency.
- Collaborated with management on staffing, daily goals, and operational adjustments in fast-paced, dynamic environments.
Medical Assistant
Monsey Urgent Care
08.2021 - 04.2023
- Assisted with patient care including intake, documentation, vitals, and exam preparation in a fast-paced clinical setting.
- Maintained strict confidentiality and compliance with medical protocols, demonstrating professionalism and accuracy.
- Communicated clearly with diverse patients, often in high-pressure or time-sensitive situations.
- Managed appointment scheduling, patient flow, and administrative tasks to support efficient daily operations.
Education
Bachelor of Arts - Psychology
Baruch College
New York (City), NY06-2026
Skills
Leadership & Teamwork:
Team supervision Coaching & training Collaboration Conflict resolution Decision-making under pressure Athletic leadership (team captain)
Communication:
Clear verbal & written communication Journalism-based storytelling Customer interaction Explaining rules & decisions (refereeing) Mediation & de-escalation Interpersonal communication
Operations & Organization:
Workflow coordination Process improvement Time management High-volume operations Event/game-day operations Accuracy under pressure
Sports Knowledge & Experience:
Understanding of soccer strategy Officiating & rule enforcement Game management Player communication Sports psychology awareness
Problem-Solving:
Quick decision-making Identifying issues Creative solutions Staying calm in fast-changing environments
Customer & Client Service:
Positive guest experience Resolving concerns professionally Professional demeanor in stressful interactions
Technical & Administrative:
Microsoft Office Google Workspace Basic Adobe tools Data entry Performance tracking Scheduling Inventory systems Documentation HIPAA awareness
Professional Strengths:
Reliable Adaptable High emotional intelligence Strong work ethic Detail-oriented Confidentiality & professionalism
Languages
Croatian
Native or Bilingual
Albanian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Amazon Team Lead
Proactive Logistics
12.2024 - Current
Retail Supervisor
Zara
04.2023 - 12.2024
Medical Assistant
Monsey Urgent Care
08.2021 - 04.2023
Bachelor of Arts - Psychology
Baruch College