Alan Perez Velazquez
Beaverton,OR
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Burlington Coat Factory
Beaverton, OR
05.2023 - 07.2024
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Ensured team compliance with policies, procedures and regulations related to customer service.
- Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
- Resolved discrepancies between physical count of cash and register balance.
- Verified cash drawer, counted money and balanced receipts.
- Monitored activity in the dressing room areas to ensure that no theft was taking place.
- Replenished stock on the sales floor from backroom inventory.
- Stocked shelves with newly arrived products.
Shift Leader
Taco Time
Beaverton, OR
11.2021 - 02.2024
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
Kitchen Line Worker
McDonald's
Portland, OR
05.2021 - 10.2021
- Adhered strictly to established portion control procedures when preparing meals.
- Ensured compliance with health codes and sanitation regulations..
- Inspected all food products prior to serving them to guests or customers.
- Assembled meals onto plates according to instructions from chefs or customers' requests.
Education
High School Diploma -
Southridge High School
Beaverton, OR06-2023
Skills
- Status Updates
- Business Writing
- [Product or Service] support
- Customer service excellence
- Product Location
- Cash Handling
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Affiliations
I like to do Art and share it to the world. I work in both Traditional and Digital Medias.
Timeline
Customer Service Lead
Burlington Coat Factory
05.2023 - 07.2024
Shift Leader
Taco Time
11.2021 - 02.2024
Kitchen Line Worker
McDonald's
05.2021 - 10.2021
High School Diploma -
Southridge High School