Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Alan Perez Velazquez

Beaverton,OR

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

3
3
years of professional experience

Work History

Customer Service Lead

Burlington Coat Factory
Beaverton, OR
05.2023 - 07.2024
  • Provided guidance to team members on resolving customer complaints quickly and efficiently.
  • Ensured team compliance with policies, procedures and regulations related to customer service.
  • Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
  • Resolved discrepancies between physical count of cash and register balance.
  • Verified cash drawer, counted money and balanced receipts.
  • Monitored activity in the dressing room areas to ensure that no theft was taking place.
  • Replenished stock on the sales floor from backroom inventory.
  • Stocked shelves with newly arrived products.

Shift Leader

Taco Time
Beaverton, OR
11.2021 - 02.2024
  • Assisted in training new employees on shift operations.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.

Kitchen Line Worker

McDonald's
Portland, OR
05.2021 - 10.2021
  • Adhered strictly to established portion control procedures when preparing meals.
  • Ensured compliance with health codes and sanitation regulations..
  • Inspected all food products prior to serving them to guests or customers.
  • Assembled meals onto plates according to instructions from chefs or customers' requests.

Education

High School Diploma -

Southridge High School
Beaverton, OR
06-2023

Skills

  • Status Updates
  • Business Writing
  • [Product or Service] support
  • Customer service excellence
  • Product Location
  • Cash Handling

Languages

English
Professional
Spanish
Native/ Bilingual
Portuguese
Limited

Affiliations

I like to do Art and share it to the world. I work in both Traditional and Digital Medias.

Timeline

Customer Service Lead

Burlington Coat Factory
05.2023 - 07.2024

Shift Leader

Taco Time
11.2021 - 02.2024

Kitchen Line Worker

McDonald's
05.2021 - 10.2021

High School Diploma -

Southridge High School
Alan Perez Velazquez