Nicole Isaacson
Belmond,IA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Iowa Mold Tooling Co
Garner, IA
10.2020 - Current
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved concerns with products or services to help with retention and drive sales.
Foster Care Provider
Self Employed
Dows, IA
03.2019 - 09.2020
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Offered extensive care to troubled older children without likelihood of adoption.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Cared for medically fragile children in need of extensive support.
- Taught older children about money, driving and other important life skills.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Assisted children through recovery from difficult home or school situations.
Sow Teck
Iowa Select Farms
09.2017 - 03.2020
- Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
2 Year - Cosmetology
La James
Mason City, IA07.2012
Skills
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Status Updates
- Understanding Customer Needs
- Information Updates
- Credit Card Payment Processing
- Electronic Information Systems
- Information Inputting
- Inventory Control Processes
- Team Meetings
- Cash Register Operations
- Answering Emails
Timeline
Customer Service Lead
Iowa Mold Tooling Co
10.2020 - Current
Foster Care Provider
Self Employed
03.2019 - 09.2020
Sow Teck
Iowa Select Farms
09.2017 - 03.2020
2 Year - Cosmetology
La James
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