Kriana Hernandez
Frisco,TX
Summary
Detail-oriented professional with extensive experience in credit assessment and risk evaluation. Skilled in financial analysis and compliance auditing, contributing to improved credit underwriting processes and customer satisfaction. Eager to leverage analytical strengths to drive business success.
Overview
9
9
years of professional experience
Work History
Account Relationship Specialist
Veritiv Corporation
Carrollton, Texas
02.2026 - Current
- Managed customer accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams effectively.
- Collaborated with sales teams to align on client needs and solutions.
- Gathered information from customers regarding their preferences and experiences with products and services in order to inform future product development plans.
Credit Card Underwriter II
Arvest Bank
Norman, Oklahoma
03.2020 - 02.2026
- Reviewed financial details, including income, assets, liabilities, and credit history, to assess applicant eligibility.
- Evaluated loan applications to determine creditworthiness and inform risk review and approval outcomes.
- Applied underwriting guidelines to establish competitive rates for new and renewal business.
- Partnered with colleagues to review, approve, or deny new and renewal business.
Credit Processor
Arvest Bank
Norman, Oklahoma
03.2018 - 03.2020
- Processed customer credit requests in accordance with established policies and procedures.
- Processed credit applications for accuracy and compliance with banking regulations.
- Provided excellent customer service by responding promptly to inquiries and resolving any issues that arose.
Education
Esthetician License -
University of Central Oklahoma
Edmond, OK04-2022
Some College (No Degree) - Business Analytics
Oklahoma City Community College
Oklahoma City, OK01-2020
Skills
- Customer relationship management
- Financial analysis
- Compliance auditing
- Account management
- Data tracking
- Credit assessment
- Risk evaluation
Accomplishments
- Top Performer Award 2023
- Top Performer Award 2024
- Top Performer Award 2025
Timeline
Account Relationship Specialist
Veritiv Corporation
02.2026 - Current
Credit Card Underwriter II
Arvest Bank
03.2020 - 02.2026
Credit Processor
Arvest Bank
03.2018 - 03.2020
Esthetician License -
University of Central Oklahoma
Some College (No Degree) - Business Analytics
Oklahoma City Community College