Alan Rodriguez
Inglewood
Summary
Experienced Outcomes Specialist with a strong focus on matching potential adopters with shelter animals. With communication skills and extensive counseling on dog or cat behaviors, I help create positive outcomes for both pets and their new families. Collaborate with multiple departments to help achieve successful outcomes for animals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outcomes Specialist
Best Friends Animal Society - Los Angeles
Los Angeles, CA
03.2024 - Current
- Outcomes Specialists are responsible for connecting pets with their potential adoptive families through excellent customer service and relationship building to set both the animal and new family up for success.
- Model the Best Friends culture of warm, welcoming hospitality with our visitors and guests at every touch point when visiting a Best Friends Lifesaving Center to create longstanding connections with the visitor and the organization’s lifesaving mission.
- Promote, coordinate, and facilitate animal placements, this includes animals in foster, by matching potential adopters with animals looking for homes, counseling on pet history and needs and providing medical and behavior support and information to set up adopter for success.
- Support pet adoption opportunities through events, offsite adoption events and identify pet retention opportunities to help expand Best Friends lifesaving capacity.
- Work collaboratively and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.
Member Care Specialist/ Droperator
Dogdrop
Hollywood, CA
08.2023 - Current
- Ensured the cleanliness and hygiene of the facility at all times to provide a safe and healthy environment for the dogs and members.
- Maintained a comprehensive knowledge of dog breeds, behavior, and special needs to ensure the proper care and handling of each dog.
- Maintained accurate records of all dogs in the facility, including vaccination records, dietary restrictions, and special needs.
- Assisted in the development and maintenance of a pet-friendly environment in the facility, including the implementation of policies and procedures to ensure the safety and comfort of all dogs and members.
- Assisted in organizing and coordinating events for members and their dogs to foster a sense of community and engagement.
- Assisted in the coordination and execution of dog socialization activities to enhance the well-being and happiness of all dogs in our care.
- Obtained new memberships by servicing walk-in members, conducting outbound calls and scheduling 'Good Fit Tests' for potential clients.
- Performed troubleshooting, and maintenance tasks, and resolved issues related to service charges or fees.
Food and Beverage Supervisor
Azul Hospitality (Hilton)
Los Angeles, CA
11.2017 - 08.2023
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity quality, safety, and/or cost savings.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
- Achieved high inspection scores by managing food handling and safety procedures.
- Support Breakfast Lodge, Bar, Restaurant, Coffee shop, Banquet events and daily operations.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Perform food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Front Desk/Bellman
Marriott
Culver City, CA
09.2017 - 03.2018
- Offered professional first impression to guests by keeping reception area clean and neat.
- Processed room amenity charges, refunded deposits and completed guest accounting functions.
- Checked condition of lobby fixtures and equipment regularly for proper operation, reporting deficiencies.
- Assigned appropriate guest room accommodations during hotel check-in.
- Upheld accurate record-keeping, accounting and payment handling.
- Opened doors, welcomed guests to hotel and assisted with luggage transfer.
- Arranged transportation to get guests around property and to off-site locations.
Ramp Coordinator
Avianca Airlines
Los Angeles, CA
02.2016 - 12.2017
- Develop and implement safety procedures for ramp operations to ensure compliance with industry regulations and minimize the risk of accidents.
- Coordinate and oversee all ramp operations, including aircraft loading and unloading, baggage handling, and marshaling, to ensure smooth and efficient aircraft turnaround.
- Ensure effective communication between ramp personnel, pilots, and air traffic controllers to coordinate safe and efficient aircraft movements.
- Conduct regular inspections of ramp equipment and facilities to ensure they are in proper working condition and report any issues to the maintenance team for prompt repairs.
- Collaborate with other departments, such as maintenance and customer service, to ensure smooth operations and customer satisfaction.
- Manage and maintain all necessary documentation and records related to ramp operations, including safety reports, incident logs, and training records, to ensure compliance with regulatory requirements and company policies.
Education
Santa Monica College
Santa MonicaSkills
- Animal Behavior
- Animal handling
- Customer Service
- Attention to Detail
- Event Planning
- Excellent communication
- Leadership
- Organizational Skills
- Teamwork
- Multitasking
Accomplishments
- Lifesaver of the Month
Certification
- First Aid and CPR for Pets - ProPetHero
- Food Handlers Certification
Languages
English - Native
Spanish - Native
Timeline
Outcomes Specialist
Best Friends Animal Society - Los Angeles
03.2024 - Current
Member Care Specialist/ Droperator
Dogdrop
08.2023 - Current
Food and Beverage Supervisor
Azul Hospitality (Hilton)
11.2017 - 08.2023
Front Desk/Bellman
Marriott
09.2017 - 03.2018
Ramp Coordinator
Avianca Airlines
02.2016 - 12.2017
Santa Monica College