Alan Rodriguez
Ocala
Summary
Results-driven manager with expertise in customer service, team leadership, and operational efficiency. Proven ability to implement effective training programs and enhance staff performance to achieve exceptional service standards.
Overview
4
4
years of professional experience
Work History
Manager
Happy Dave's
05.2025 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on operational procedures and best practices for service excellence.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated team schedules to align with peak business hours and enhance productivity.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Developed training materials to support onboarding of new employees and foster consistent service standards.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Assistant Manager
MRClean Car Wash
10.2023 - 05.2025
- Customer Service & Sales: The ability to greet customers with enthusiasm, explain wash packages, and confidently upsell memberships.
- Physical Stamina & Adaptability: Capacity to remain on your feet, bend, kneel, and lift items during your entire shift. You must be comfortable working outdoors in all weather conditions.
- Attention to Detail: Meticulous observation skills for performing high-quality pre-soaking, exterior finishing, and basic detailing to meet brand standards.
- Teamwork & Collaboration: Effectively coordinating with your crew to safely load vehicles onto the wash track and keep the site running smoothly during busy hours.
- Time Management: The ability to work quickly and efficiently without sacrificing quality to maintain steady vehicle throughput
- Trained staff on customer service techniques and operational procedures to enhance performance.
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
Caliber Car Wash
11.2022 - 06.2023
- Assisted in maintaining compliance with health and safety regulations during daily operations.
- Resolved customer issues promptly, contributing to enhanced overall guest experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Dunnellon High School
Dunnellon, FL05-2022
Skills
- Customer service
- Team leadership
- Bilingual
- Time management
- Decision-making
- Staff management
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Sales techniques
- Dependable and responsible
- Computer skills
- Calm under pressure
Languages
Spanish
Native or Bilingual
Timeline
Manager
Happy Dave's
05.2025 - Current
Assistant Manager
MRClean Car Wash
10.2023 - 05.2025
Manager
Caliber Car Wash
11.2022 - 06.2023
High School Diploma -
Dunnellon High School