Hi, I’m
Alan Saucedo
Laguna Niguel,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Forest Lawn Memorial Park
Instructional Designer /Technical Training Specialist
11.2021 - Current
Job overview
- Created and implemented new training initiatives such as online modules, interactive software, language labs, and online programs, assuring continuous training to employees to promote long-term excellence.
- Decreased training time by designing effective new training programs.
- Created and oversaw training programs for Forest Lawn operations.
- Wrote training manuals for Forest lawn employees and Forest lawn positions according to strict company guidelines and Forest Lawn protocols.
Smart Energy Water
Technical Trainer
04.2021 - 11.2021
Job overview
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Worked with video production team and developed new training content in various distribution channels.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Updated training coursework and requirements according to group and technology changes.
Avendra LLC
Customer Relations Technology Trainer
09.2018 - 11.2020
Job overview
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Worked with video production team and developed new training content in various distribution channels.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Avendra LLC
E-Procurement Support Analyst
01.2016 - 07.2018
Job overview
- Answered customer support inquiries via specialized ticket tracking platforms.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and input commands to troubleshoot areas.
Buy Efficient
Member Services Associate
12.2012 - 12.2015
Job overview
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Education
Allied American UniversityLaguna Hills, CA
Associate of Arts
02.2015
Skills
- Startups and Acquisitions
- Orientation and Onboarding
- Training Program Design
- Adult Learning Theories
- Camtasia (experienced in creating engaging video-based training content)
- Articulate 360 (proficient in developing interactive e-learning courses)
- Synthesia (skilled in using AI-based video generation software for training purposes
- Adobe After Effects (knowledgeable in creating visually appealing and dynamic training videos)
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Instructional Designer /Technical Training Specialist
Forest Lawn Memorial Park
11.2021 - Current
Technical Trainer
Smart Energy Water
04.2021 - 11.2021
Customer Relations Technology Trainer
Avendra LLC
09.2018 - 11.2020
E-Procurement Support Analyst
Avendra LLC
01.2016 - 07.2018
Member Services Associate
Buy Efficient
12.2012 - 12.2015
Allied American University
Associate of Arts
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