Alan Shao

West Covina,CA

Summary

Dependable server/waiter providing fast, high-quality customer service to guests in busy restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

years of professional experience

Work History

Server / Food Runner

Thumbling Restaurant

01.2025 - Current

- Provided attentive and efficient service in a high-volume, fast-paced restaurant setting
- Managed multiple tables while ensuring accuracy and customer satisfaction
- Coordinated with kitchen staff to deliver orders promptly and correctly
- Developed strong communication and multitasking skills under pressure

Customer Service Associate

Subway & Chipotle

01.2022 - 01.2024

- Delivered high-quality customer service in fast-paced food service environments
- Handled cash register operations, order processing, and accurate transactions
- Maintained cleanliness and organization of workstations in compliance with health standards
- Collaborated with team members to ensure efficient service during peak hours

Education

Associate in Science -

California State University

Fullerton

01-2027

Skills

- Customer Service & Guest Relations
- Communication & Teamwork
- Multitasking in Fast-Paced Environments

- Cash Handling & POS Systems
- High volume dining
- Team collaboration

LANGUAGES

- English (Fluent)

- Mandarin (Fluent)

Timeline