HUY DAO
Temecula,CA
Summary
Customer-focused hospitality professional with 3+ years of experience in fast-paced foodservice environments, including shift leadership. Experienced in guest service, food delivery, team training, cash handling, and maintaining clean, safe, efficient operations. Reliable, organized, and committed to creating a positive guest experience.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server / Food Runner
Europa Village Bolero Restaurant
Temecula, CA
06.2024 - Current
- Delivered attentive, professional support to guests, ensuring accurate and prompt delivery of food and beverages.
- Coordinated with kitchen and service staff to efficiently manage orders during peak shifts, enhancing overall service flow.
- Answer guest questions about menu ingredients and accommodate allergies and special requests with care.
- Maintain a clean, organized dining area and reset tables efficiently to support guest comfort and smooth service.
- Assisted with food presentation and conducted order accuracy and quality checks, upholding high standards of guest-focused hospitality.
Crew Member
McDonald's
Temecula, CA
04.2024 - 05.2024
- Delivered fast, friendly service in high-volume drive-thru and kitchen environments while maintaining speed and accuracy.
- Prepared menu items according to company standards and helped maintain consistent order quality.
- Operated POS systems, processed cash and card payments, and balanced registers at shift end.
- Trained and mentored new team members in customer service, food safety, and daily procedures.
- Maintained clean front- and back-of-house areas and followed health and safety requirements.
Shift Leader Manager
McDonald's
Temecula, CA
02.2024 - 05.2024
- Led daily shift operations and supervised team members to maintain timely service, consistent food quality, and a positive customer experience.
- Handled cash procedures, completed daily cash reconciliations, and prepared deposit paperwork accurately.
- Trained, coached, and supported team members to improve efficiency, service quality, and adherence to procedures.
- Resolved customer concerns professionally and took corrective action to maintain satisfaction.
- Monitored inventory and communicated supply needs while enforcing food-safety and operational standards.
Education
Barbering - Barbering
Paul Mitchell Beauty School
Temecula, CA09.2026
High School - undefined
Rancho California High School
Temecula, CA08.2022
Skills
- Guest & Customer Service
- Food & Beverage Service
- POS & Cash Handling
- Team Training & Leadership
- Order Accuracy
- Food Safety & Cleanliness
- Conflict Resolution
- Fast-Paced Operations
- Communication
- Teamwork
Certification
Food Handler Card
Timeline
Server / Food Runner
Europa Village Bolero Restaurant
06.2024 - Current
Crew Member
McDonald's
04.2024 - 05.2024
Shift Leader Manager
McDonald's
02.2024 - 05.2024
High School - undefined
Rancho California High School
Barbering - Barbering
Paul Mitchell Beauty School