Alan Sorbel
San Antonio,TX
Summary
Hello, my name is Alan Sorbel. I’ve been into customer service experience for 8+ years. I am easily coach able and can adapt to most work environments. I have been able to achieve Team Lead, Assistant Manager and Team Trainer positions in the last 8 years. I look to work full time with open availability especially open to working weekends and holidays. I am also fluent in both Spanish and English.
Overview
3
3
years of professional experience
Work History
Pawn Broker
Cash America Pawn
San Antonio, TX
07.2023 - Current
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Respond to customers online via chat services and respond to customer feedback.
- Handle customer transactions as well as handle cash flow in register.
- Manage and input all data for online sales into Google Docs and Google Sheets charts.
Content Moderator
Teleperformance
El Paso, TX
04.2022 - 02.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
Inbound Bilingual Customer Service Representative
Charter Communications, Spectrum
El Paso, TX
09.2021 - 04.2022
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
Diploma -
Southwest Academy High School
San Antonio, TX01.2016
Skills
- Effective communicator
- Documentation skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pawn Broker
Cash America Pawn
07.2023 - Current
Content Moderator
Teleperformance
04.2022 - 02.2023
Inbound Bilingual Customer Service Representative
Charter Communications, Spectrum
09.2021 - 04.2022
Diploma -
Southwest Academy High School