Kayla Victrum
Warner Robins,GA
Overview
5
5
years of professional experience
Work History
Pawn Broker
Van’s Pawn Mart
Warner Robins, GA
08.2022 - Current
- Manage and train staff, at two locations, ensuring accurate compliance with legal requirements and company policies
- Appraise jewelry, electronics, firearms, and other valuables to determine collateral value
- Adhere to strict state and federal regulations regarding pawnbroking, licensing, and reporting including background checks and proper documentation
- Process pawn loans, buy transactions, and retail sales accurately
- Deliver exceptional customer service, increasing repeat customer engagement, through effective, transparent negotiation of loan terms
Team Member
Urban Air Adventure Park
Macon, GA
08.2021 - 03.2022
- Ensured the safety of guest on all attractions with high energy and enthusiastic effort
- Managed admissions, check in processes, and financial transactions with customers
- Cleaned and sanitized all equipment to maintain the safety of the workplace
Hostess/Server
Chili's Bar and Grill
Macon, GA
02.2021 - 08.2021
- Greeted and seated a high volume of guests, ensuring a welcoming environment and efficient, organized seating flow
- Managed reservations and waitlist utilizing OpenTable, to improve the overall flow of service
- Resolved customer inquiries and complaints with a professional attitude helping to improve overall guest satisfaction scores
- Collaborated with waitstaff and kitchen management to ensure efficient table turnover and service
Education
High School Diploma -
Foothills Charter High School
Macon, GASkills
- Customer Service
- Time Management
- Team Player
- Effective Communicator
- Cash Flow management
- Adaptability
- Problem Solving
- Leadership
- Microsoft Office
- Flexibility
- Detail Oriented
- Problem Solving
Timeline
Pawn Broker
Van’s Pawn Mart
08.2022 - Current
Team Member
Urban Air Adventure Park
08.2021 - 03.2022
Hostess/Server
Chili's Bar and Grill
02.2021 - 08.2021
High School Diploma -
Foothills Charter High School