Alan Vargas
Charlotte,NC
Summary
Highly organized and detail-oriented professional with a proven track record of optimizing workspaces to enhance productivity. Committed to meeting deadlines while fostering positive workplace relationships and team collaboration through a cheerful demeanor. Recognized as a go-getter in high-pressure situations, maintaining a calm and collected approach to challenges. Open to new ideas, particularly in workplace safety, while embodying an uplifting and positive attitude in all professional settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Agent
The Ritz-Carlton Charlotte
08.2022 - Current
- Aid and satisfy the guests needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Night Shift Stocker
Amazon
02.2021 - 12.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Bartender/Server
Havana Carolina Restaurant
10.2020 - 02.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Merchandiser
Carolina Premium Beverage
04.2018 - 12.2020
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
Sales Associate
TJX Corp
09.2017 - 02.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier/Server
Infinitos Pizzeria
03.2016 - 04.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
high school diploma - masonry
York County School of Technology
York, PA01.2017
Skills
- Bartending
- Restaurant Experience
- Proficient in pallet jack handling
- Serving Experience
- Cash Handling
- Host/Hostess
- Cleaning Experience
- Food service expertise
- Food Safety
- Dining area support
- Hospitality services
- Guest service and assistance
Certification
- Licensed Realtor - 2022 to 2024
- Certified CPR, NASM - October 2025 to current
- Certified Personal Trainer, NASM - October 2025 to current
Languages
Spanish - Fluent
English - Fluent
Timeline
Guest Service Agent
The Ritz-Carlton Charlotte
08.2022 - Current
Night Shift Stocker
Amazon
02.2021 - 12.2021
Bartender/Server
Havana Carolina Restaurant
10.2020 - 02.2021
Merchandiser
Carolina Premium Beverage
04.2018 - 12.2020
Sales Associate
TJX Corp
09.2017 - 02.2018
Cashier/Server
Infinitos Pizzeria
03.2016 - 04.2017
high school diploma - masonry
York County School of Technology