Brinson Seay
Coppell
Summary
Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meeting needs and promoting site amenities. Resolves and improves sources of dissatisfaction to retain happy and loyal patrons.
My goal over the last 20+ years in this industry was to become a General Manager which experience in every position front and back of house which I have now acquired. I did find that there is also good money serving and I am really good with customers and creating memorable experiences for my guests.
Overview
18
18
years of professional experience
Work History
Tea Captain/Guest Service Manager
La Parisienne - French Bistro
Frisco
03.2024 - Current
- Resolved conflicts between customers and staff in a timely manner.
- Organized and assisted in planning of large private events, calling customers for deposits and answering questions.
- Monitored customer service operations to ensure quality standards were met.
- Serve and take tables when needed on fine dining section as well as afternoon tea section.
- Training Servers on both services.
Banquet And Fine Dining Server
D&S Catering
Dallas
03.2022 - 06.2024
- Monitored tables for beverage and water refills or other guest needs.
- Fostered memorable guest experiences with commitment to service and attention to quality.
- Delivered food and beverages from staging to guest service areas.
- Set up dining tables, place settings and stocked serving instruments.
- Arranged tables and service for large groups of guests in preparation of events.
- Provided attentive and personalized service in a fine dining setting, enhancing guest satisfaction.
- Checked back with customers during meals to ensure satisfaction with food and beverage items.
- Replenished supplies such as utensils, napkins and condiments throughout shift hours.
Server Manager
Ediths French Bistro
Plano
07.2021 - 01.2023
- Set server schedules and specific section assignments during shifts.
- Greeted incoming guests and directed to waiting tables for fast seating.
- Enforced restaurant policies and legal requirements for liquor service.
- Totaled shift sales and accounted for cash to prepare accurate deposits.
- Trained new servers in procedures, menu items and customer service strategies.
Kitchen Manager
Outback Steakhouse
Lewisviile
10.2010 - 02.2019
- Assessed feasibility, costs and maintenance requirements of different designs and applications.
- Minimized environmental impacts with energy-efficient designs and power sources.
- Eliminated malfunctions in systems and components with recommended design modifications.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Managed kitchen staff, optimizing performance and maintaining high-quality food preparation.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ensured compliance with health and safety regulations.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
Line Cook
Olive Garden
New Port Richey
03.2007 - 01.2010
- Collaborated easily with mixture of personalities in high pressure environment.
- Produced excellent food quality and presentation within target timeframes.
- Worked quickly and flexibly to keep up with high volume of food orders per shift.
- Minimized waste by adhering to kitchen procedure.
- Chopped vegetables, created sauces and prepared garnishes for common recipes.
Education
Ged -
LISD District
Lewisville, Tx09.2010
Some College (No Degree) - Psychology
Abilene Christian University
Abilene, TXSkills
- Bartending
- Table service
- Event setup
- Post-event breakdown
- Food handling and sanitation
- Supply and inventory management
- Side work
- Table set up
- Hospitality and accommodation
- Table pre-bussing
- Handing customer complaints
- Cooking in all stations
- Prep cooking
- Expo
- Training in all kitchen positions
- Training in front of house positions
Languages
English, Advanced
Middle Initial
S
Timeline
Tea Captain/Guest Service Manager
La Parisienne - French Bistro
03.2024 - Current
Banquet And Fine Dining Server
D&S Catering
03.2022 - 06.2024
Server Manager
Ediths French Bistro
07.2021 - 01.2023
Kitchen Manager
Outback Steakhouse
10.2010 - 02.2019
Line Cook
Olive Garden
03.2007 - 01.2010
Ged -
LISD District
Some College (No Degree) - Psychology
Abilene Christian University