Alan Vences
Keurig Dr Pepper, Inc.
COLTON,CA
2
Languages
4
years of professional experience
Dedicated customer service representative with strong problem-solving and communication skills. Proven ability to manage high-stress situations while enhancing customer satisfaction through effective conflict resolution. Detail-oriented shipping and receiving lead with a strong background in team supervision and training. Skilled in record keeping and documentation review, contributing to operational efficiency and compliance in fast-paced environments.
Work History
Customer Service Representative
2 Years- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled billing for customers
Shipping and Receiving Lead
1 Year 9 Months- Coordinated inbound and outbound shipments to ensure timely delivery and accuracy of inventory.
- Supervised team members in daily operations, ensuring compliance with safety protocols and efficiency standards.
- Trained new employees on shipping procedures, equipment usage, and best practices for inventory management.
- Managed inventory control systems to accurately track stock levels and minimize discrepancies.
- Developed training materials to enhance team knowledge of shipping regulations and compliance requirements.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
Education
High School Diploma
Skills
Customer service
Conflict resolution
Active listening
Follow-up skills
Record keeping
Documentation review
Microsoft Excel
Microsoft Outlook
Computer proficiency
Database management
Critical thinking
Appointment scheduling
Loading and unloading
Labeling accuracy
Packaging
Barcode scanning
Forklift operation
Order checking
Shipping coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Keurig Dr Pepper, Inc.
07.2024 - 07.2026Read More
Shipping and Receiving Lead
California Cross Dock
08.2022 - 05.2024Read More
Indian Springs Highschool
High School Diploma
Read More