Alan Vrbas
Scottsbluff ,NE
Summary
Energetically propelled customer satisfaction at Home Depot by leveraging complaint handling and relationship building skills, ensuring detailed client interaction records. Excelled in a fast-paced environment, managing high call volumes and enhancing customer engagement. Demonstrated reliability and exceptional team collaboration, contributing to significant service improvements.
Overview
2
2
years of professional experience
Work History
Customer Service
Home Depot
01.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
Shelf Stocker
Walmart
Scottsbluff, NE
01.2023 - 12.2023
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Collaborated with team members to complete daily tasks and achieve store goals.
Wearhouse Worker
United Natural Foods, UNFI
Aurora, CO
08.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
High School Diploma -
Kimball Jr/Sr High School
Kimball, NE05.2022
Skills
Complaint Handling
Social Media
CRM Software
Customer Engagement
Relationship Building
Troubleshooting
Returns processing
Problem-Solving
Time Management
Multitasking Abilities
Reliability
Team Collaboration
Timeline
Customer Service
Home Depot
01.2024 - Current
Shelf Stocker
Walmart
01.2023 - 12.2023
Wearhouse Worker
United Natural Foods, UNFI
08.2022 - 02.2023
High School Diploma -
Kimball Jr/Sr High School