Alan Yepez

Responsibilities included provider communication, processing, ordering, and investigating samples, body fluid, and tissues using appropriate lab information systems within the University of Utah Health Clinical Laboratories.

• Strong capacity to work in various environments, including working autonomously, to large and diverse team environments.
• Assistance in inventory, computer troubleshooting, preventive maintenance and documentation.
• Primary contact with healthcare providers, doctors, nurses, phlebotomists, and liaison for Medical Lab Scientists and Technologists.
• Effectively triaging and preparing samples for shipping to appropriate labs and facilities.
• Trained in handling various complex issues, including identifying compromised samples, documentation, and resolution.

• Working flexible hours across night, weekend, and holiday.
• Primary technical contact for all IT-related issues, providing troubleshooting and resolution for hardware, software, and network problems
• Preventive maintenance and system updates to minimize downtime
• Implemented power-redundant workstation and network infrastructure to ensure business continuity during power outages

• Used equipment provided by the US Census Bureau to accurately record and verify information, ensuring data accuracy and troubleshooting discrepancies.
• Maintained records of work hours, mileage, and job-related expenses, submitting them promptly as required.
• Participated in meetings with supervisors and team to review procedures, report any issues or concerns, and receive updated instructions.

• Documented deliveries while assessing condition to ensure accuracy to uphold quality standards.
• Applied labeling and followed safety procedures to enure prompt deliveries, meeting strict shipment timetables while identifying potential errors.
• Demonstrated physical capability to lift and maneuver packages weighing up to 65 lbs safely and efficiently.

• Offered comprehensive online and technical support through phone, email, and live chat channels.
• Swiftly and professionally resolved customer concerns and provided assistance, attentively addressing their specific needs, troubleshooting device and application issues.
• Maintained accuracy in managing customer account data through a combination of manual forms processing and digital information systems.

• Provided client support by taking personal accountability while relaying information on services offered.
• Inbound and outbound first contact to address inquiries and concerns.
• Diligently recorded customer interaction details to effectively track requests, document issues, and maintain client accounts.