Alan Zarkoski

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Managed customer accounts to secure customer satisfaction and repeat business.

• Grew sales from 1.8M to 5.7M
• Oversaw a team of 85 employees, including leaders and team members
• Developed vision, mission and values for the business
• Recruited and led team of Directors for the business
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency for a caring guest experience
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and growth goals.
• Led business planning, developed market strategy and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Trained new employees on proper protocols and customer service standards. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Promoted positive customer experience through day-to-day supervision and management of the business.
• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Serve Safe Certified

Grew sales territory from $2M to $6M

• Increased sales by offering consultation on products available for their specific application.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
• Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
• Met with Purchase Agents, Company Presidents, and Owners to discuss business needs and recommend optimal solutions