Alana Adams
National Harbor,MD
Summary
As an accomplished retail management professional, I am passionate about driving business growth and exceeding expectations through exceptional management and leadership skills. With a proven track record of success in the retail industry, I possess a keen ability to inspire and motivate teams to achieve their best performance. My innovative approach to presentation and selling has consistently resulted in elevated customer experiences and increased revenue.
Overview
12
12
years of professional experience
Work History
Store Manager
H & R Block Tax Services
01.2017 - 04.2022
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
Swarovski
04.2014 - 03.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Wilson’s Leather
02.2012 - 03.2014
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Key Holder
Helzberg Diamonds
11.2009 - 07.2012
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Replenished merchandise from inventory during downtime when stock became low.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Worked with loss prevention in monitoring shopper behavior.
Education
Marketing -
Howard University
Washington, DC05.2014
Skills
- Mentoring
- Team Leadership
- Apple macOS
- Accurate Cash Handling
- Sales Expertise
- Staff Management
- Adobe Systems Adobe Acrobat
- Microsoft Office
Accomplishments
- Managed a store that exceeded company expectations in every category during the fourth quarter.
- Exceeded monthly store sales goals five months in a row.
Professional References
Samatha King 971.742.9721
Tiffani Hilton 571.224.1096
Timeline
Store Manager
H & R Block Tax Services
01.2017 - 04.2022
Store Manager
Swarovski
04.2014 - 03.2016
Assistant Store Manager
Wilson’s Leather
02.2012 - 03.2014
Key Holder
Helzberg Diamonds
11.2009 - 07.2012
Marketing -
Howard University