Summary
Overview
Work History
Skills
Additional Information
Work Preference
Timeline
Hi, I’m

Alana Agustin

Koloa,HI
Alana Agustin

Summary

Aloha, My name is Alana Agustin. I am a fifth-generation Kauai girl. I am currently a hair and makeup stylist running my beauty business for bridal styling as well as in salon services. I have been in this industry for 15 years and continue my education with regular seminars and classes. I have also become a salon trainer through my hair care line Alana Hair Care. My passion in this field is fueled by the idea of empowering woman through making them feel beautiful.


I Love helping others, my organizational skill and business knowledge have helped drive my success in all aspects of my life as an event coordinator, personal assistant and marketing director. I am looking to change my career to include everything I love. I am an expert multitasker and love solving complex problems.


Overview

18
years of professional experience

Work History

Echelon Beauty Kauai

Owner
01.2010 - Current

Job overview

  • 15 plus years in the Beauty Industry. I have successfully created a business brand that is ranked in the top 3 for kauai Hair and makeup artists
  • I have provided in salon hair services such ss cuts colors, styling services for locals and visitors in and out of the Salon.
  • I created and launched a Hair Care Brand "Alana Hair Care" that is currently in several luxury Spas and Hotels across the Islands. This product line has helped me enhance business capitol and outreach
  • Manage day-to-day business operations.
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
  • Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consult with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Kukuiula Development Company

Sales Front Office Manager
01.2009 - 01.2010

Job overview

  • In this position I handled answering calls, taking messages and handling correspondence
  • Maintaining Sales database and arranging appointments
  • Typing, preparing and collating reports
  • Filing, organizing and servicing meetings (producing agendas and taking minutes)
  • Managing databases
  • Prioritizing workloads
  • I also handled guests needs and assisted in planning and marketing sales events for potential buyers
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Reduced operational costs without compromising service quality by renegotiating supplier contracts.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Leadership Kauai

Marketing Manager
01.2007 - 01.2009

Job overview

  • As the marketing manager for Leadership Kaua'i, I worked to organize, develop and plan the adult and youth leadership programs and camps
  • I was also responsible for all fundraising and fund development for the programs
  • One of the fundraisers I planned was the NCL Boat Dinner and Silent Auction
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Team management and coordination

Skills

  • Relationship Management
  • Small Business Management
  • Strong Communication Skills
  • Client Relations
  • Operations management
  • Business management
  • Marketing
  • Team oversight
  • Financial management
  • Business marketing
  • Business administration

Additional Information

Continues education with regular seminars and classes., American Cancer Society, Kalepa Rotary, Koloa Early School, Kauai Keiki Rodeo Association, Being a mother to two young daughters, Wife to a firefighter husband

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Timeline

Owner

Echelon Beauty Kauai
01.2010 - Current

Sales Front Office Manager

Kukuiula Development Company
01.2009 - 01.2010

Marketing Manager

Leadership Kauai
01.2007 - 01.2009

Similar Profiles

CREATE PROFILE
Alana Agustin