ALANA ALSTON
Tampa,FL
Summary
Dispatch and Planner with over 12 years of experience in logistics and customer service management across renowned companies like Quest Diagnostics, Coca Cola, and AAA. Demonstrates expertise in optimizing resource allocation, strategic planning, and operational efficiency to enhance customer satisfaction and meet stringent deadlines. Possesses strong problem-solving skills and a proven track record of resolving disputes and achieving immediate goals, ready to leverage these capabilities in a dynamic new role. Familiar with Legal and Medical Administration
Overview
14
14
years of professional experience
Work History
ESS1 Specialist
Department Of Children And Families.
Tampa, FL
05.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Dispatch
Quest Diagnostics
Tampa, FL
12.2014 - 12.2022
- Managed client pick-up requests, ensuring swift response and satisfaction
- Strategically scheduled pick-ups to optimize resources
- Communicated effectively with field operations to facilitate smooth operations.
Planner
Coca Cola
Tampa, FL
11.2019 - 04.2020
- Strategically planned logistics for multiple Florida locations
- Coordinated distribution, sales, and full-service operations
- Managed merchandising efforts
- Optimized territory logistics plans.
Dispatch
AAA
Providence, RI
09.2010 - 02.2013
- Managed emergency road service dispatching
- Handled membership issuance, updates, and cancellations
- Performed data entry tasks
- Delivered exceptional customer service
- Resolved urgent issues swiftly.
Education
No Degree - Information Technology
New England Institute of Technology
Warwick RIMedical Billing And Coding Certificate - Healthcare Administration
Med Certs
Tampa, FL10.2024
Human Resources -
HRIC
06.2024
Legal Administration -
Career Academy
Tampa, FL04.2023
Skills
- Developed interpersonal skills
- Self-motivated
- Effective priority setting
- Achieving immediate and long-term goals
- Meeting operational deadlines
- Problem solving
- Resolving disputes
- Customer satisfaction
Timeline
ESS1 Specialist
Department Of Children And Families.
05.2024 - Current
Planner
Coca Cola
11.2019 - 04.2020
Dispatch
Quest Diagnostics
12.2014 - 12.2022
Dispatch
AAA
09.2010 - 02.2013
No Degree - Information Technology
New England Institute of Technology
Medical Billing And Coding Certificate - Healthcare Administration
Med Certs
Human Resources -
HRIC
Legal Administration -
Career Academy