Edgar Beltran
Nampa,ID
Summary
Dynamic Professional with strong communication skills and complex computerized systems. Skilled in bilingual communication (English/Spanish) and providing exceptional client support. Focus on team collaboration and achieving results ensures flexibility and reliability in meeting changing needs. Strong problem-solving, and multitasking abilities while projecting service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Overview
13
13
years of professional experience
Work History
Self-Reliance Specialist
State of Idaho, Department of Health & Welfare
06.2012 - Current
- To provide services, determine benefits, and maintain or review ongoing case actions for program participants that will maximize personal independence and facilitate economic self reliance; negotiate, develop, and evaluate or review contracts and agreements, and facilitate, encourage and monitor progress towards self reliance; analyze client service needs, and refer clients for services, jobs and/or training; perform related work.
- Streamlined intake processes for new clients resulting in faster service delivery while maintaining high levels of satisfaction among participants.
- Proficient in automated systems and a heavy emphasis in customer service with persons of all ethnicities.
- Insure information flow and initiate and coordinate actions among participants, associated individuals, providers, external agencies and the legal system to maintain assigned caseload responsibilities.
- Follow and understand policies and procedures to give simple and clear explanations of legal and regulatory interpretations and consequences based on by situational inquiries by participants.
- Ability to manage large caseloads under strict timeliness, meet quality standards, and document cases.
- Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements; performs complicated analytical problem resolution and insures data quality in automated system processing.
Education
No Degree - Business Administration And Management
University of Phoenix
Meridian, IDHigh School Diploma -
Alhambra High School
Alhambra, CA08-1993
Skills
- Bilingual Communication Skills in English and Spanish
- Service Excellence
- Detail-Oriented Analysis
- Policy Evaluation
- Proficient in Office Applications
- Effective Team Collaboration
- Trustworthy Performance
- Clear Interpersonal Communication
- Problem-Solving Skills
- Developed Interpersonal Skills
- Adaptability Skills
Languages
Spanish
Native or Bilingual
Timeline
Self-Reliance Specialist
State of Idaho, Department of Health & Welfare
06.2012 - Current
No Degree - Business Administration And Management
University of Phoenix
High School Diploma -
Alhambra High School
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