Jerrica Robertson
Idaho Falls,ID
Summary
Detail-oriented Administrative and Customer Service professional with extensive experience in office management, records handling, scheduling, and customer support across both public and private sectors. Skilled in managing sensitive information, coordinating multiple calendars, preparing reports, and supporting leadership teams with daily operations. Adept at handling confidential data, facilitating onboarding, maintaining compliance, and ensuring smooth office operations. Recognized for strong organizational skills, problem-solving, and the ability to manage competing priorities with efficiency and discretion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Self-Reliance Specialist
State of Idaho - Department of Health & Welfare
01.2025 - Current
- Manage and safeguard confidential client records and case documentation in compliance with federal and state regulations.
- Draft, proof, and process a variety of correspondence and reports with accuracy.
- Coordinate schedules, meetings, and case reviews; proactively resolve scheduling conflicts and time-sensitive issues.
- Provide direct support to clients by responding to in-person, phone, and email inquiries; deliver clear and accurate information.
- Utilize state systems to maintain case data, track deadlines, and ensure record retention requirements are met.
- Collaborate with internal teams and outside agencies to process applications, verify documentation, and complete special reports.
- Assist in onboarding and training new staff on case management procedures and system usage.
Property/Office Manager
City Storage
08.2022 - 01.2024
- Directed daily operations of an 804-unit facility, including office administration, customer service, and vendor coordination.
- Handled accounts payable/receivable, budgeting, and financial reporting.
- Prepared contracts, notices, and records while ensuring compliance with company standards.
- Coordinated maintenance vendors, managed supply orders, and ensured office equipment readiness.
- Increased occupancy rates through targeted marketing and efficient scheduling.
Property Manager
Cornerstone Residential
06.2020 - 08.2022
- Oversaw operations for 66 residential units, including tenant communication, scheduling, and lease documentation.
- Maintained a 98% occupancy rate through effective scheduling and client management.
- Ensured compliance with LIHTC federal regulations and coordinated with Idaho Housing for reporting and inspections.
- Developed and maintained accurate tenant records and files while safeguarding confidential information.
Education
High School Diploma -
Lincoln High School
05-2005
Skills
- Calendar & Schedule Management
- Records Retention & Compliance
- Confidential Data Handling
- Administrative Support & Office Management
- Travel & Expense Coordination
- Document Editing
- Proofing
- Reporting
- Vendor & Supply Management
- Property & Facility Coordination
- Customer Service
- Problem Solving
- Microsoft Office Suite
- CRM & Data Entry Systems
Certification
Certified Peer Support Specialist, 2017
Websites
References
References available upon request.
Timeline
Self-Reliance Specialist
State of Idaho - Department of Health & Welfare
01.2025 - Current
Property/Office Manager
City Storage
08.2022 - 01.2024
Property Manager
Cornerstone Residential
06.2020 - 08.2022
High School Diploma -
Lincoln High School
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