Alana Ball
Self Employed
Olympia,WA
1
Certification
5
years of professional experience
Results-driven General Manager with expertise in operations management and team leadership. Proven ability to enhance guest satisfaction and streamline service delivery while achieving cost control and operational efficiency.
Work History
General Manager
1 Year 2 Months- Oversaw daily hotel operations, ensuring exceptional guest experiences and satisfaction.
- Enhanced revenue management strategies through effective pricing and promotional initiatives.
- Implemented cost control measures reducing operational expenses without compromising service standards.
- Managed staff schedules and training programs to optimize team performance and service quality.
- Analyzed guest feedback to identify areas for improvement, driving continuous service enhancements.
- Fostered teamwork by promoting a positive work environment and supporting employee development initiatives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Notary Public
1 Year 6 Months- Administered notarization services for legal documents, ensuring compliance with state regulations.
- Reviewed and verified identification of clients to maintain integrity of notarizations.
- Maintained accurate records of all notarized documents and transactions for legal reference.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
General Manager
2 Years 3 Months- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed marketing campaigns increasing local visibility and attracting new clientele.
- Coordinated maintenance and housekeeping efforts to ensure property cleanliness and functionality.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
3 Years 2 Months- Managed staff training programs, improving team performance and service standards across departments.
- Led operational initiatives to enhance guest satisfaction and streamline service delivery processes.
- Developed strategic marketing plans that increased brand visibility and attracted diverse clientele.
- Implemented new inventory management systems to optimize resource allocation and reduce waste.
Education
No Degree - Business Management
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Time management
Staff management
Verbal and written communication
Expense control
Operations oversight
Certification
- General Manager Certification, Best Western - 9/2025
Timeline
General Manager
Best Western Lakewood
06.2025 - CurrentRead More
Notary Public
Self Employed
02.2025 - CurrentRead More
General Manager
Olympia Hospitality LLC
03.2023 - 06.2025Read More
Assistant General Manager
Olympia Hospitality LLC
01.2022 - 03.2025Read More
South Puget Sound Community College
No Degree from Business Management
Read More