Alana Bender
Richmond,TX
Summary
Reliable and hardworking server/bartender works autonomously or in teams to serve over 70+ customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Good money handling, problem-solving and time management abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Olive Garden
Richmond, TX
03.2024 - Current
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Ensured compliance with local alcohol regulations.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Certified Trainer
Olive Garden
Richmond, TX
09.2023 - Current
- Coordinated timely food delivery with kitchen and bar staff.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Executed daily opening/closing procedures, maintaining a safe environment.
- Supervised, evaluated or referred instructors to skill development classes.
Outside Greeter
Pecan Grove Plantation Country Club
Richmond, TX
08.2022 - 05.2023
- Reported any golf cart malfunctions or safety concerns immediately to management.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with course regulations.
Education
Some College (No Degree) - Business
University of Houston
Houston, TXSkills
- Food Service
- Suggestive Selling
- Beverage Preparation
- New Hire Training
- Maintaining a clean bar
- Effective Leadership
- Positive Attitude
- Managing Complaints
- Time Management
Affiliations
- Started golfing my sophomore year of high school and have played ever since
- Like to travel with family
- Volunteer on weekends for Common Threads
Accomplishments
- Second Team All State Academic for golf
- Runner up District Golf
- MVP Fosters Girls Golf 2022
- All A honor roll 2022-2023
- Deans list fall semester 2023
Certification
- Certified trainer, Olive Garden - 2024
References
References available upon request.
Timeline
Bartender
Olive Garden
03.2024 - Current
Certified Trainer
Olive Garden
09.2023 - Current
Outside Greeter
Pecan Grove Plantation Country Club
08.2022 - 05.2023
Some College (No Degree) - Business
University of Houston