Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Brinson

Columbus

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Discover
09.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

Senior Account Executive

State Farm
01.2017 - 09.2023
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.

Sales Representative

AT&T
07.2014 - 01.2017
  • Maintained current knowledge of evolving changes in marketplace.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

High School Diploma -

Lithonia High School
05.2014

Skills

  • Sales closing
  • Pipeline building
  • Lead prospecting
  • Sales consultation
  • Client service
  • Systems and software expertise
  • Product and service knowledge
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Call center experience
  • Problem resolution
  • Complaint resolution

Timeline

Customer Service Representative

Discover
09.2023 - Current

Senior Account Executive

State Farm
01.2017 - 09.2023

Sales Representative

AT&T
07.2014 - 01.2017

High School Diploma -

Lithonia High School