Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Discover
09.2023 - Current
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Senior Account Executive
State Farm
01.2017 - 09.2023
Met with new customers to share product and service information, listen to needs and learn about business operations.
Sold new products and services and developed new accounts to maximize revenue potential.
Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
Promoted company offerings to diverse customers with targeted and disciplined approach.
Sales Representative
AT&T
07.2014 - 01.2017
Maintained current knowledge of evolving changes in marketplace.
Monitored service after sale and implemented quick and effective problem resolutions.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.