Alana Bruce
Wichita
Summary
Dedicated and dependable customer service professional with experience in retail and fast-paced service environments. Skilled in customer service, administrative support, communication, organization, and problem-solving. Recognized for professionalism, attention to detail, and the ability to quickly learn new systems. Passionate about serving others through community involvement and committed to contributing positively to every team.
Overview
2
2
years of professional experience
Work History
Trainer
McDonald’s
Wichita, KS
10.2025 - Current
- Developed training materials to enhance employee onboarding processes.
- Facilitated hands-on training sessions for new crew members.
- Evaluated employee performance and provided constructive feedback regularly.
- Implemented best practices for food safety and quality standards.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Assistant Manager
Braums
Wichita, KS
01.2025 - 01.2026
- Assisted in daily operations, ensuring efficient customer service and product availability.
- Executed staff scheduling to optimize labor efficiency and meet business demands.
- Monitored inventory levels, coordinating with suppliers to maintain stock consistency.
- Trained new employees on operational procedures and customer interaction standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Uptown Cheapskate
Wichita, KS
06.2024 - 01.2025
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained store organization and presentation to promote sales.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to meet daily operational goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree -
Wichita State University
Wichita, KS05.2025
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Volunteer Work
Animal Shelter Volunteer
2022 – Present
Assist with administrative paperwork and filing.
Walk, feed, and care for shelter dogs.
Organize supplies and maintain clean, safe animal areas.
Support staff with daily shelter operations.
Church Community Outreach Volunteer
2010 – Present
Prepare and distribute meals for individuals experiencing homelessness.
Assist with food drives and community outreach events.
Work collaboratively with volunteers to support local families.
Community Environmental Volunteer
2021-2022
Participate in neighborhood park clean-up projects.
Help plant trees during community beautification efforts.
Promote environmental stewardship through volunteer service.
East High School Community Service
2021
Prepared food bags for individuals and families experiencing food insecurity.
Collaborated with classmates during school-sponsored community service initiatives.
Assisted in organizing donations for local outreach programs.
Languages
French
Limited Working
Sign language
Professional Working
En
Native or Bilingual
Timeline
Trainer
McDonald’s
10.2025 - Current
Assistant Manager
Braums
01.2025 - 01.2026
Sales Associate
Uptown Cheapskate
06.2024 - 01.2025
No Degree -
Wichita State University