Alana Calhoun
Beaverton
Summary
Detail-oriented and customer-focused professional with experience in both veterinary and customer service roles. Skilled in client communication, scheduling, and multitasking in fast-paced environments. Passionate about providing excellent customer service and ensuring a positive experience for pet owners and their animals.
Overview
6
6
years of professional experience
Work History
Team Manager
Panera Bread
Beaverton
11.2024 - Current
- Supervised team members by assigning tasks, monitoring performance, and coordinating breaks to ensure smooth workflow and team efficiency
- Led daily shift operations, ensuring a clean, organized, and efficient café environment
- Completed operational checklists via Zenput to ensure food safety and quality standards (including temperature checks and compliance tasks)
- Managed cash handling duties, including safe counts and daily deposits, ensuring compliance with company policies and accuracy in financial reporting
- Provided frontline customer service support, resolved guest concerns, and responded to inquiries to enhance guest satisfaction and loyalty
Server
Tacovore
Corvallis
08.2023 - 10.2023
- Delivered exceptional customer service through efficient order taking, food running, and payment processing.
- Provided excellent customer service in a fast-paced taco restaurant environment.
- Ensured clean and organized dining space while supporting opening and closing operations.
- Maintained cleanliness and organization of dining area and serving stations.
- Assisted in menu preparation and ensured accuracy of food orders.
Patient Care Coordinator
West Hills Animal Hospital
Corvallis
07.2022 - 01.2023
- Managed appointment scheduling and phone inquiries, ensuring smooth payment processing.
- Assisted with administrative tasks, including invoicing and organizing medical records to maintain accurate patient information.
- Greeted clients and checked in patients to enhance communication between pet owners and veterinary staff.
Crew Member/Shift Lead
McDonald's
Corvallis
11.2020 - 06.2022
- Promoted to shift lead, overseeing daily operations and ensuring smooth workflow.
- Managed inventory levels, delegated tasks among team members, and resolved customer concerns to enhance service quality.
- Processed cash transitions, assisted customers with inquiries, and trained new employees on procedures.
Food Service Worker
Oregon State University Housing and Dining Services
Corvallis
09.2019 - 03.2020
- Prepared and served meals for students and staff in dining facilities.
- Prepared food efficiently in fast-paced environment, ensuring high cleanliness standards.
- Maintained cleanliness and organization in food service areas and equipment.
- Collaborated with diverse team to deliver quality dining services for fellow students.
Education
Bachelor of Science - Zoology
Oregon State University
Corvallis, OR06.2024
Skills
- Veterinary office administration
- Avimark software proficiency
- Appointment scheduling
- Fear Free training certification
- Client relations
- Multitasking in fast-paced environments
- Communication and time management
Timeline
Team Manager
Panera Bread
11.2024 - Current
Server
Tacovore
08.2023 - 10.2023
Patient Care Coordinator
West Hills Animal Hospital
07.2022 - 01.2023
Crew Member/Shift Lead
McDonald's
11.2020 - 06.2022
Food Service Worker
Oregon State University Housing and Dining Services
09.2019 - 03.2020
Bachelor of Science - Zoology
Oregon State University