Meagan Janak
Brazoria
Summary
With over 13 years of experience in veterinary office management, technician support, and client services, this cross-trained professional has proven their ability to lead operations, train staff, manage finances, and resolve billing discrepancies and client concerns. Their clinical support, patient care, and client communication skills are complemented by their adaptability and team-oriented nature. A strong commitment to high-quality care and an interest in mobile veterinary medicine further define this professional’s expertise.
Overview
14
14
years of professional experience
Work History
Office Manager
Violet Crown Veterinary Specialists
Bee Cave
01.2024 - 11.2025
- Lead daily front office operations, ensuring exceptional client service, organized patient flow, and efficient workflow coordination
- Supervise and mentor the CSR team and CSR Lead; oversee onboarding, training, scheduling, and performance evaluations
- Act as primary point of contact for client escalations and CSR concerns; resolve service and communication issues promptly
- Oversee financial operations including daily closeouts, A/R, A/P, cash handling, bank deposits, and client refunds
- Validate transaction summaries and ensure compliance with PCI and medical documentation standards
- Coordinate facility maintenance, vendor services, and equipment repairs; act as liaison for contracts and service providers
- Maintain operational compliance by monitoring policy adherence and hospital protocols
- Support integration and functionality of hospital technologies; troubleshoot system issues and coordinate IT resolution
- Supervise mental health advocate in partnership with college practicum requirements
- Manage reimbursement tracking (scrubs, tuition, mileage) and financial tab management within Instinct
- Participate in on-call leadership rotation, providing 24/7 operational support across departments
- Collaborate cross-functionally with HR and leadership to address staff needs and promote a healthy, communicative workplace
Customer Service Representative
Angelton Veterinary Clinic
Angleton
01.2022 - 01.2024
- Greeted clients, scheduled appointments and surgeries, and maintained efficient clinic flow
- Built strong relationships with pet owners through clear communication and compassionate support
- Maintained patient records, processed payments, and managed accounts receivable
- Assisted veterinarians and technicians during exams and treatments, ensuring animal comfort
- Resolved client concerns and billing issues to support satisfaction and retention
- Supported front desk operations by confirming appointments and organizing daily schedules
- Weighed pets, prepared exam rooms, and relayed information to clinical staff
- Completed daily and monthly reports to track revenue and inventory
Case Manager
Texas Regional Health & Wellness
Missouri City
01.2021 - 12.2021
- Managed complex patient cases, coordinating personalized care plans and resources
- Conducted assessments to identify barriers to recovery and improve care strategies
- Implemented protocols to boost efficiency and patient understanding of treatment
- Collaborated with healthcare teams to deliver comprehensive, patient-centered care
- Took vitals, documented concerns, and communicated key information to physicians
- Assisted during appointments by recording notes and ensuring accurate documentation
- Discussed treatment costs, verified insurance, and helped identify financial support
- Scheduled follow-up care and treatment plans based on physician recommendations
Veterinary Technician
Coastal Plains Animal Clinic
El Campo
01.2018 - 12.2019
- Maintained accurate medical records and managed inventory to support efficient clinic operations
- Provided compassionate animal care and built trust through clear communication with pet owners
- Collected samples, took vitals, and gathered patient history to assist with diagnostics
- Assisted veterinarians during exams and surgeries, ensuring proper restraint and patient comfort
- Handled large animals safely and set up equipment for barn appointments
- Accurately filled prescriptions and monitored patients during surgical procedures
- Educated clients on preventive care, medications, and post-treatment instructions
- Analyzed lab results and imaging to support diagnosis and treatment planning
Invoicing Clerk
National Oilwell Varco
El Campo
01.2012 - 12.2015
- Managed high-volume invoicing for South Texas region, ensuring accuracy and timely submission
- Reviewed invoice data to identify discrepancies and prevent financial losses
- Processed employee time cards and submitted payroll accurately and on schedule
- Traveled for end-of-month reporting, verifying field ticket details and equipment usage
- Trained new hires on company procedures and invoicing protocols
- Collaborated with supervisors and technicians to confirm ticket accuracy
- Created and analyzed spreadsheets to track revenue and equipment usage, reporting to regional managers
Education
Surgical Technology -
Wharton County Junior College
High School Diploma -
El Campo High School
Skills
- Conflict Resolution
- Financial Management
- Employee Relations
- Vendor Coordination
- Leadership
- Crisis Management
- Technologically Proficient
- Team Collaboration
- Training Development
- Problem Solving
- Staff Training
- Operational Efficiency
- Scheduling coordination
- Team supervision
- Medication administration
- Animal handling
- Veterinary software
- Vaccine administration
- Veterinary office administration
- Emergency care
- Halter placement
- Patient monitoring
- Patient bathing
Timeline
Office Manager
Violet Crown Veterinary Specialists
01.2024 - 11.2025
Customer Service Representative
Angelton Veterinary Clinic
01.2022 - 01.2024
Case Manager
Texas Regional Health & Wellness
01.2021 - 12.2021
Veterinary Technician
Coastal Plains Animal Clinic
01.2018 - 12.2019
Invoicing Clerk
National Oilwell Varco
01.2012 - 12.2015
Surgical Technology -
Wharton County Junior College
High School Diploma -
El Campo High School