Brea Santi
Port Saint Lucie
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
ENT and Allergy Associates of Florida
05.2021 - Current
- Coordinated patient scheduling and maintained accurate appointment records.
- Oversaw inventory management and ordered office supplies as needed.
- Trained and supervised administrative staff to enhance team performance.
- Maintained compliance with healthcare regulations and office policies.
- Facilitated communication between medical staff and patients for better service delivery.
- Organized meetings, prepared agendas, and recorded meeting minutes for reference.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Managed, scheduled and coordinated office functions and activities for employees.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Managed daily office operations and ensured smooth workflow across departments.
- Conducted employee reviews and payroll.
- Became a Certified Clinical Medical Assistant.
- Gained a vast knowledge of medical insurance billing and coding.
- Proficiently used EMR and was a medical scribe.
Mental Health Technician
Sandy Pines Residential Treatment Center
Tequesta
01.2021 - 05.2021
- Provided daily care and supervision for children in a residential mental health setting, ensuring a safe and structured environment.
- Managed and reinforced daily schedules, routines, and therapeutic activities.
- Built positive, supportive relationships with residents to encourage emotional stability and engagement.
- Observed behaviors and documented detailed daily reports to support clinical assessments and treatment planning.
- Collaborated with clinical staff to monitor progress and address behavioral and emotional needs.
- Monitored patient behavior and reported changes to medical staff.
- Engaged patients in recreational activities promoting mental wellness and social skills.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Manchester, NHBachelor of Science - Psychology
University of Florida
Gainesville, FLAssociate's Degree -
Indian River State College
Fort Pierce, FLSkills
- Management
- Healthcare Operations
- Team Leadership
- Staff Supervision
- Multitasking
- Efficient learning
- Patient care and clinical support
- Medical documentation and scribing
- Knowledge and experience with healthcare insurance
- Healthcare billing processes
- Electronic Health Records systems
- Behavioral observation
- Documentation and reporting
- Time management and ability to adapt in fast-paced environments
- Problem solving and conflict resolution
- Hiring and onboarding
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Customer relationship management
Certification
- CCMA- Certified Clinical Medical Assistant
Timeline
Office Manager
ENT and Allergy Associates of Florida
05.2021 - Current
Mental Health Technician
Sandy Pines Residential Treatment Center
01.2021 - 05.2021
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Psychology
University of Florida
Associate's Degree -
Indian River State College