Stefanie Feliciano
Maryville,TN
Summary
Dedicated Customer Service Officer with extensive experience delivering exceptional service across diverse industries. Skilled in resolving complex issues and fostering strong client relationships. Handles high-volume inquiries via phone, email, and live chat while maintaining professionalism and composure under pressure.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Unique Finishes
Elizabeth City, NC
05.2021 - 11.2024
- Ran entire office efficiently and efficiently
- Coordinated with customers to set appointments
- Maintained and organized company calendar
- Ordered supplies
- Took company photographs and uploaded on social media
- Generated sales leads online
- Exceptional customer service
- Used office equipment on a daily basis
Technical Support Representative
Cox Communications Inc.
Chesapeake, VA
03.2014 - 01.2015
- Performed complex diagnostics of computer systems and settings.
- Responsible for troubleshooting computer systems and hardware.
- Troubleshoot cable and computer equipment.
- Answer incoming calls.
- Call center environment.
- Take and process payments.
- Execute superior customer service
Customer Service Representative and Office Assistant
Don Meyler Inspections
Pompano Beach, FL
05.2011 - 08.2013
- Cultivated strong relationships with customers and insurance agents to enhance service delivery
- Operated in a high-volume call center environment, handling customer inquiries.
- Proactively addressed customer needs to ensure satisfaction and loyalty
- Provided an elevated customer experience to generate a loyal clientele
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Established reputation for providing accurate and efficient service, leading to increased client trust
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Managed appointment bookings to optimize time efficiency
Customer Service Representative
Tire Wholesale Warehouse
Fort Lauderdale, FL
06.2008 - 03.2011
- Processed customer orders via phone and online platforms
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Cultivated long-term customer relationships by advising on purchases and promotions
- Dedicated to continuously improving sales abilities and product knowledge
- Contributed to achieving sales goals and meeting monthly quotas
- Recommended alternative items if product was out of stock
- Monitored product recalls and warranty information to ensure customer safety
- Established budget plans and sales targets for team performance.
Store Manager
Icing
Grand Junction, CO
06.2007 - 04.2008
- Recruited and trained new staff
- Supervised and motivated team to achieve performance targets
- Defined financial targets to align team objectives with company goals.
- Product knowledge and developed new business opportunities based on customers' wants and needs
- Secret shopped stores to ensure all employees were greeting each and every customer
- Oversaw a team of four employees to ensure efficient operations.
- Increased sales revenue by 300% through targeted marketing strategies.
- Implemented store planogram to optimize product placement and enhance visual appeal.
- Cultivated customer loyalty through exceptional service and engagement strategies.
- Maintained a motivated but fun work environment
- Maintained a 7% shrink rate within the store (theft)
- Conducted weekly walk-throughs with assistant manager to enhance interior visual displays and store window presentation
- Performed monthly inventory restocking and analyzed cash operation data to ensure accurate replenishment.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Built long-term customer relationships and advised customers on purchases and promotions
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Helped drive sales goals and achieve monthly quotas
- Engaged in regular physical inventory counts to maintain accurate stock records.
- Communicated all store initiatives and promotions to customers to generate return business
- Recommended alternative items to customers when products were out of stock, ensuring satisfaction
Education
Some college - Bachelor of Science-Criminal Justice
University of Phoenix
Online Campus, RemoteHigh School Diploma -
Grand Junction High School
Grand Junction, COSkills
- Office administration
- Office Coordination
- Facility Management
- Operational Oversight
- Sales Management
- Account Management
- Sales Coordination
- Client relationship management
- Customer service excellence
- Customer Support
- Professional Communication
- Team Leadership
- Management
- Creative Problem Solving
- Process Improvement
- Troubleshooting
- Technical support
- IT Coordination
- Microsoft Windows
- Microsoft PowerPoint
- POS
- Staffing Coordination
- Office Supplies Management
- Data entry
- Office software
- Time management
- Conflict management
- Team collaboration
- Quick Learner
- Issue Management
- Team collaboration
- Time management
- Data entry
- Office software
- Issue Management
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Office Manager
Unique Finishes
05.2021 - 11.2024
Technical Support Representative
Cox Communications Inc.
03.2014 - 01.2015
Customer Service Representative and Office Assistant
Don Meyler Inspections
05.2011 - 08.2013
Customer Service Representative
Tire Wholesale Warehouse
06.2008 - 03.2011
Store Manager
Icing
06.2007 - 04.2008
Some college - Bachelor of Science-Criminal Justice
University of Phoenix
High School Diploma -
Grand Junction High School