ALANA CASS
Oswego,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Registration Tier I and II
Oswego Health
Oswego, NY
09.2024 - 07.2025
- Conducted patient registration processes efficiently, ensuring accurate data entry and compliance with healthcare regulations.
- Assisted patients with insurance verification and appointment scheduling, enhancing overall patient experience and satisfaction.
- Collaborated with clinical staff to streamline patient flow and optimize registration procedures, improving operational efficiency.
- Monitored front desk operations, addressing patient inquiries and resolving issues in a fast paced environment.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Approached patients and engaged in conversation through use of effective interpersonal and people skills.
Daycare Teacher
Childtime
Baldwinsville, USA
11.2020 - 05.2022
- Delivered individual and small group instruction to meet individual needs of each child.
- Provided basic care for children by feeding, changing diapers and grooming.
- Monitored children's progress and discussed challenges with parents and caregivers to foster open communication.
- Built positive working relationships with team, modeling appropriate behavior for children.
- Supervised children during activities to maintain safety and wellbeing.
- Implemented learning curriculum while creating fun, interactive experiences.
Crew Member
Wendy's
Fulton, USA
06.2020 - 10.2020
- Relayed orders to kitchen staff with high accuracy and speed.
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism.
- Cooked and packaged batches of made to order food.
- Assisted in training and supervision of new team members.
- Stocked shelves with condiments, utensils, and other supplies as needed.
- Collected and disposed of trash in adherence to set regulations and standards.
Intern
Ontario Lakeside Medical Associates
Oswego, USA
06.2019 - 08.2019
- Developed and maintained professional relationships with internal employees and customers.
- Shadowed multiple office positions to train for variety of tasks.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Assisted with daily administrative tasks such as filing, photocopying, and maintaining records.
- Answered phone inquiries to direct calls and provide basic company information.
- Responded to web correspondence, social media posts and emails.
Education
High School -
G. Ray Bodley
Fulton, NYSome College (No Degree) -
DeVry University
Illiopolis, ILSkills
- Time Management
- Conflict Resolution
- Customer Service
- Patient registration
- Insurance verification
- Appointment scheduling
- Early Childhood Education
- Adaptability
- Effective Communication
- Attention to Detail
Timeline
Patient Registration Tier I and II
Oswego Health
09.2024 - 07.2025
Daycare Teacher
Childtime
11.2020 - 05.2022
Crew Member
Wendy's
06.2020 - 10.2020
Intern
Ontario Lakeside Medical Associates
06.2019 - 08.2019
High School -
G. Ray Bodley
Some College (No Degree) -
DeVry University