Rebecca Haines
Fruita,CO
Summary
- Front Office Lead with proven actions in managing front office operations and ensuring quality standards for patient experiences. Efficiently coordinated team schedules and handled administrative tasks to support operational efficiency. Demonstrated leadership and communication skills to ensure a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Patient Registration II , Front Office Lead
Community Hospital Grand Junction Colorado
Grand Junction, CO
07.2023 - Current
- Supervised front office operations, ensuring smooth patient flow and efficient appointment scheduling.
- Trained and mentored staff in customer service protocols and hospital policies.
- Implemented workflow improvements with the clinic manager enhancing patient check-in processes and reducing wait times.
- Managed inventory of staples orders.
- Interviewed candidates for open Patient Registration positions.
- Maintained staffing schedules and coordinated Low Census time or coverage as needed.
- Process incoming new patient paperwork and managed scheduling as appropriate.
- Built schedules and created panels for new providers.
- Leading Front Office huddles.
Patient Registration Specialist
Community Hospital
09.2021 - 07.2023
- Assisted Front Office lead with medical record keeping, and tracking the office ledger for transferred deceased and dismissed clients.
- Scheduling in clinic appointments, Telemed, and Telehealth.
- Coordinated with Community Hospital imaging center for scheduling of STAT orders.
- Sending out patient correspondence as appropriate for patient communication.
- Accurately inputting insurance plans onto the clients chart.
- Created orders/referrals medical provider has requested, processed them though to the corresponding office.
- Created weekly on call calender's for the office staff and communicate changes to the answering service.
Stagehand L2, Spotlight Operator
Mountainside Production Services
Grand Junction, CO
06.2021 - Current
- Operated stage equipment, ensuring optimal performance during live events.
- Assisted with load-in and load-out procedures, maintaining efficiency and safety protocols.
- Collaborated with production teams to set up staging and lighting configurations.
- Conducted routine maintenance on technical equipment to prevent operational failures.
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Operate spotlights for live events.
Business Services Assistant
Mind Springs Health
03.2020 - 09.2021
- Processed registration paperwork into EHR systems
- Scheduled therapy, case management, peer services, psychiatry, and medical appointments across 10 counties
- Coordinated client care with community partners such as Community Corrections and Department of Human Services
- Verified insurance eligibility, processed indigent sliding scale submissions, and self pay accounts.
- Operating Televox automated reminder call system
- Managed emails, scheduled company car reservations
- Completed outgoing, incoming and inter office mail
- Effectively communicated with staff members regarding client care
- Scheduled Zoom appointments and reserved rooms for clients to use our equipment in order to engage in services virtually.
- Assisted Business Services Manager in training of new employees.
- Assisted Business Services manager to implement COVID policies and procedures.
Patient Registration
Community Hospital
05.2018 - 03.2020
- Sending out patient correspondence as appropriate for patient communication.
- Uploaded completed providers dictation into QHN.
- Accurately inputting insurance plans onto the clients chart.
- Created orders/referrals medical provider has requested, processed them though to the corresponding office.
- Created weekly on call calender's for the office staff and communicate changes to the answering service.
- Scheduled in clinic appointments, and coordinated with Community Hospital imaging center in for the scheduling of STAT orders.
Business Services Assistant
Mind Springs Health Grand Junction
05.2017 - Current
- Front desk operations
- Processed registration paperwork into EHR systems
- Scheduled therapy, case management, peer services, psychiatry, and injection appointments across 10 counties
- Coordinated client care with community partners such as Community Corrections and Department of Human Services
- Verified insurance eligibility, processed indigent sliding scale submissions, and self pay accounts.
- Operating Televox automated reminder call system
- Managed emails, scheduled company car reservations
- Completed outgoing, incoming and inter office mail
- Effectively communicated with staff members regarding client care
- Other duties as needed, for example checking rural clinic's voicemails while adequate coverage was being determined
Front Office Lead
American Furniture Warehouse
03.2014 - 05.2017
- Created tickets for merchandise
- Scheduled delivery and pickup
- Processed payments, phone orders
- Verified safe count at beginning and closing shift
- Balanced all cash drawers
- Made cash deposits for cashiers throughout shifts
- Processed returns, exchanges and refunds
- Ran reports of all payment activity
- Transferred merchandise from other locations
- In store customer service
Education
High School Diploma - undefined
R-5 High School
Grand Junction, Colorado01-2012
Certificate of Completion - Early Childhood Development
Career Center
Grand Junction, Colorado01-2012
Skills
- Excellent written and verbal communication skills
- Highly organized
- Time management
- Associative encoding
- Strong Customer Service
- Microsoft Office
- Microsoft Outlook
- PowerPoint
- Excel
- Carelogic
- Greenway
- MediTech Expanse
- Avatar
- QHN
- Medical Terminology
- Flexible & Adaptable
- Eager to learn
References
- James Wheeler, Mind Springs Health 970-986-2620
- Amber Young, Internal Medicine Associates Of the Grand Valley 970-778-1146
- Vernon Walker, Mountainside Production Services 970-208-7895
- Tonya McFarland, Fusion Property Management and Real Estate, LLC 970-234-7163
Timeline
Patient Registration II , Front Office Lead
Community Hospital Grand Junction Colorado
07.2023 - Current
Patient Registration Specialist
Community Hospital
09.2021 - 07.2023
Stagehand L2, Spotlight Operator
Mountainside Production Services
06.2021 - Current
Business Services Assistant
Mind Springs Health
03.2020 - 09.2021
Patient Registration
Community Hospital
05.2018 - 03.2020
Business Services Assistant
Mind Springs Health Grand Junction
05.2017 - Current
Front Office Lead
American Furniture Warehouse
03.2014 - 05.2017
Certificate of Completion - Early Childhood Development
Career Center
High School Diploma - undefined
R-5 High School