ALANA CASSIDY
Burlington,NC
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I possess, active listening, patience, time management, and adaptability. I am a results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. I am passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Whataburger
Mebane, North Carolina
11.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing overall guest experience.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Took and processed customer orders accurately and efficiently.
- Ensured cleanliness and organization of front-of-house area, contributing to a welcoming atmosphere.
- Managed customer inquiries and resolved concerns promptly and courteously.
- Resolved customer complaints professionally, implementing solutions that upheld high satisfaction levels.
- Collaborated with kitchen staff to ensure timely order delivery.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Ensured compliance with health and safety regulations within the front-of-house area.
Remodel Team Member
Walmart
Burlington, North Carolina
07.2025 - 09.2025
- Hauled out old appliances and installed new ones in their place.
- Coordinated with team members to streamline workflow on renovation tasks.
- Managed multiple projects simultaneously while meeting deadlines.
- Followed safety protocols while using tools and equipment for renovations.
- Ensured clean and safe work environment to promote safety and efficiency.
- Managed inventory by restocking shelves and organizing products for better accessibility.
Temp Maintenance Staff
University of North Carolina
Chapel Hill, NC
05.2023 - 08.2025
- Executed maintenance tasks, including painting campus apartments and dorms post-tenant move-out, ensuring timely readiness for new occupants
- Delivered high-quality work while adhering to administrative timelines, enhancing tenant satisfaction
- Upheld safe operating procedures, aligning with company standards and consistently delivering quality work
- Painted surfaces using brushes, rollers, stain and varnish
FOH Team Member
Slim Chickens
Pembroke, NC
02.2024 - 05.2024
- Worked as a Front of House team member at Slim Chickens in Pembroke NC
- Greeted customers promptly and took orders to enhance service experience
- Delivered food to tables, ensuring timely service and customer satisfaction
- Prepared drinks and bagged online, delivery, and catering orders
- Prepared 3 to 7 cases of jar desserts daily in a fast-paced kitchen environment
- Maintained cleanliness by wiping down tables and booths, and refilling milkshake machine, drinks, and utensils to support a hygienic dining environment
- Ensured bathrooms were clean
Customer Service Representative
NexRep LLC
Remote
10.2022 - 01.2023
- Employed active listening techniques to efficiently schedule virtual medical care, enhancing patient experience
- Assisted users in resetting their passwords for secure access
- Reviewed and confirmed account information for accuracy
- Processed and submitted claims for management escalation, ensuring timely resolution of complex issues
- Updated medical questionnaires
Education
INTERDISCIPLINARY STUDIES - GENERAL STUDIES
University of North Carolina
Pembroke, NC12.2024
HIGH SCHOOL DIPLOMA -
Carrboro High School
Chapel Hill, NCSkills
- Customer service
- Cash handling
- Time management
- Safety protocols
- Team Oriented
- Active listening
- Effective communication
- Problem solving
- Varnish
- Painting
- Building rapport
Languages
English, Native
Timeline
FOH Team Member
Whataburger
11.2025 - Current
Remodel Team Member
Walmart
07.2025 - 09.2025
FOH Team Member
Slim Chickens
02.2024 - 05.2024
Temp Maintenance Staff
University of North Carolina
05.2023 - 08.2025
Customer Service Representative
NexRep LLC
10.2022 - 01.2023
INTERDISCIPLINARY STUDIES - GENERAL STUDIES
University of North Carolina
HIGH SCHOOL DIPLOMA -
Carrboro High School