Alana Swartz
El Paso,TX
Summary
Results-driven professional specializing in organizational efficiency with a proven ability to enhance operational processes through effective communication and strict adherence to protocols. Recognized for building strong relationships with staff and visitors while maintaining a high level of professionalism. Expertise in conflict resolution and time management has significantly contributed to achieving company objectives. Dedicated to utilizing technical skills and problem-solving capabilities to foster organizational growth and team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
ISS Action
El Paso, TX
11.2022 - Current
- Assisting border patrol by transporting wherever needed
- Ensure detainees are properly prepared for and transported in accordance with customs and border protection standards
- Patting down all detainees and applying appropriate restraints prior to boarding vehicles
- Monitoring detainees to ensure appropriate behavior during transport
- Ensure the inventory of detainee baggage and valuables is properly completed by visual examination of appropriate documentation
- Must be able to write organized, complete, and accurate reports
- If an emergency arises while transporting, you must be able to handle situations to the best of your ability and notify customs
Correctional Officer
Geo Group
Lawton, OK
05.2022 - 07.2022
- Secure and maintain the housing unit to ensure inmate and staff safety
- Supervised and conducted searches in inmate quarters for any contraband items
- Properly observe and conduct inmate behavior to prevent escapes or disturbances
- Overseeing inmates during head count and keeping updated logs of recent inmate activities
- Escorted inmates to and from intake to medical if needed
Delivery Driver
Dominos
Alice, TX
01.2021 - 07.2021
- Validate each order to ensure accuracy and completion before delivery
- Orders are carried out in a safe and timely manner
- Respond to customer inquiries or complaints in a professional and positive manner
- Currency handling
- Customized orders on the phone in a timely manner
- Followed all safety procedures and protocols to keep a safe and clean work environment
Assistant Manager
Rio Plaza IV
Alice, TX
02.2017 - 11.2020
- Currency management
- Respond to customer inquiries and complaints regarding sales and service experience
- Ensure all staff follow the proper safety procedures and protocols to keep a safe and clean work environment
- Creating a safe and welcoming environment for the customers upon entering
- Operating projection equipment including projectors, servers, and troubleshooting
Sales Associate
Giddy Up Drive Through
Bishop, TX
09.2018 - 02.2019
- Collected payments and provided accurate change.
- Processed credit card transactions quickly and securely.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adhered to company initiatives and achieved established goals.
- Maintained cleanliness of store environment including floors, windows, displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Helped customers find specific products, answered questions, and offered product advice.
- Ticketed, arranged and displayed merchandise to promote sales.
- Developed promotional strategies to increase sales volume.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
Manchester, NHSome College (No Degree) - criminal justice
Texas A&M University Kingsville
Kingsville, TXSome College (No Degree) - criminal justice
Coastal Bend College
Alice, TXSkills
- Data analysis skills
- Corrections
- Motor coach
- Succession planning
- Microsoft Office
- Conflict management
- Analysis skills
- Security
- Management Experience
- Inmate Transportation
- Radio Communication
- Sales
- Team development
- Customer relations skills
- Procedure implementation
- Public safety awareness
- Customer service and assistance
- Supervision and leadership
- Critical thinking
- Verbal communication
Certification
- CPR Certification
- Chemical reagents and field training
- New Mexico guard card level 3
- Texas guard Card level 3
- CDL B
- School Bus Endorsement
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Transportation Security Officer
ISS Action
11.2022 - Current
Correctional Officer
Geo Group
05.2022 - 07.2022
Delivery Driver
Dominos
01.2021 - 07.2021
Sales Associate
Giddy Up Drive Through
09.2018 - 02.2019
Assistant Manager
Rio Plaza IV
02.2017 - 11.2020
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
Some College (No Degree) - criminal justice
Texas A&M University Kingsville
Some College (No Degree) - criminal justice
Coastal Bend College