Shatoya Wimberly
Queens,NY
Summary
Reliable and communicative professional with experience in many different areas. Organized and dependable team player successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet all goals.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Transporation Security Administration
Queens, NY
06.2021 - Current
- Responded effectively to security incidents, while utilizing security procedures to screen and search passengers and others for prohibited and dangerous items
- Lead a team of trained security professionals in implementing security procedures
- Provided guidance to newly hired officers to help improve their performance skills and knowledge of standard operating procedures
- Balancing and overseeing work assignments while delivering information to aid supervisors.
Member Specialist
State Employee Federal Credit Union
Albany, NY
07.2020 - 05.2021
- Monitored cash drawers and maintained adequate cash supply, while updating databases to handle customer request
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Customer Service Agent
United Airlines
Albany, NY
02.2020 - 03.2020
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Residential Counselor
St Anne Institute
Albany, NY
06.2019 - 01.2020
- Provided crisis intervention and emotional support to youth
- Developed, implemented and monitored residential policies and procedures while collaborating with residential team to maximize effective and efficient operations.
Office Assistant
Morgan State University
Baltimore, MD
09.2016 - 05.2017
- Provided administrative support with accurate document preparation and data entry
- Responded to inquiries from callers seeking information
- Reviewed files, records and other documents to obtain information to respond to requests
- Utilized office management software to record and track information.
Education
Bachelor of Arts - Emergency Preparedness, Homeland Security, And Cybersecurity
University At Albany, State University of New York
05.2020
Skills
- Security Screening and Procedure Implementation
- Leading Teams
- Excel Spreadsheets
- Microsoft Office
- Multitasking and Time Management
- Data Analysis Skills
- Customer Service and Assistance
- Operations Management
- Issue and Problem Resolution
- Crisis Intervention Training
Timeline
Transportation Security Officer
Transporation Security Administration
06.2021 - Current
Member Specialist
State Employee Federal Credit Union
07.2020 - 05.2021
Customer Service Agent
United Airlines
02.2020 - 03.2020
Residential Counselor
St Anne Institute
06.2019 - 01.2020
Office Assistant
Morgan State University
09.2016 - 05.2017
Bachelor of Arts - Emergency Preparedness, Homeland Security, And Cybersecurity
University At Albany, State University of New York
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