Alana Cloud
Cartersville,United States
Summary
Dynamic Behavioral Health Technician with proven expertise in crisis intervention and patient monitoring at Kingston Wellness Retreat. Recognized for fostering positive client relationships and enhancing team collaboration, I excel in implementing trauma-informed care and facilitating group therapy sessions, ensuring a safe and supportive environment for all patients. Compassionate psychiatric technician with a solid background in providing care and support for patients in mental health settings. Possess strong skills in behavioral management, therapeutic communication, and crisis intervention, contributing to safe and positive patient outcomes. Have effectively collaborated with healthcare teams to develop and implement individualized care plans, enhancing patient well-being and facilitating recovery processes. Demonstrated ability to maintain calm and professional demeanor under challenging conditions, ensuring high-quality patient care.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Behavioral Health Technician
Kingston Wellness Retreat
Kingston, GA
09.2025 - Current
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Monitored patient safety in all areas of the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
- Established and maintained professional working relationships with clients, staff and public.
- Completed daily client rounds and tracked client movements.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Completed patient reports daily and submitted to management for evaluation.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Facilitated group therapy sessions with multiple patients.
Behavioral Health Technician
Highland Rivers Crisis Center
Marietta, GA
11.2024 - 11.2025
- Monitored patient behavior and mental health status in crisis situations.
- Conducted therapeutic activities to promote coping skills and emotional regulation.
- Responded to emergencies, ensuring safety and immediate intervention as needed.
- Provided support during group therapy sessions, fostering a safe environment.
- Documented behavioral incidents to keep accurate records.
- Monitored patient safety in all areas of the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
- Completed daily client rounds and tracked client movements.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Oversaw food preparation and ensured compliance with health standards.
- Developed menus in alignment with seasonal ingredients and customer preferences.
- Maintained cleanliness and organization of kitchen equipment and workspaces.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Monitored inventory levels to ensure adequate stock availability.
- Organized goods for easy access and transportation.
District Manager/Regional Manager in Training
FullSpeed Automotive
Atlanta, United States
10.2022 - 08.2024
- Constantly employ best practices in hiring, coaching, and training team members for continuous process improvement.
- Efficiently implement appropriate test & learn opportunities for the organization while developing forward-looking techniques, insights, and tactical evaluations for expanding into new districts.
- 2022 Presidents Club Winner
- Developed and implemented a comprehensive district-wide plan that increased store performance by 18% within a year
- Established and maintained relationships with key stakeholders to ensure alignment between corporate and local goals
- Managed the district budget to ensure efficient allocation of resources, resulting in a decrease in overhead costs
- Analyzed sales data to identify trends and opportunities for improvement, resulting in a 18% increase in year-over-year sales
- Collaborated with regional and corporate teams to ensure successful implementation of new initiatives
- Oversaw daily operations for multiple automotive service centers.
- Managed staff recruitment and training for operational excellence.
- Facilitated regular team meetings to align on goals and strategies.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
Store Manager
FullSpeed Automotive
Atlanta, United States
10.2021 - 10.2022
- Developed and maintained strong relationships with customers to ensure repeat business
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Trained and developed a team of 6 employees, resulting in increased job satisfaction and morale
Training Manager/District Manager
FullSpeed Automotive
Atlanta, United States
08.2014 - 03.2020
- Maximized candidate outreach tools like talent pools, email campaigns, and direct forms to improve talent management.
- Created a comprehensive evaluation system to measure the effectiveness of training programs
- Collaborated with stakeholders to identify training needs and develop training plans
- Developed a strategy to identify and address employees' skill gaps and ensure their professional development
- Developed and implemented innovative training methods to improve learning outcomes
District Manager
HAVOLINE XPRESS LUBE
Atlanta, United States
04.2005 - 08.2014
- Spearheaded company operations, improving the customer experience by developing strategies to manage departmental budgets, updating daily production, monitoring key performance indicators, and leading personnel to ensure regulatory requirements.
- Consistently boosted the profit and revenue of 18+ automotive service business outlets in the assigned district.
- Generated over $20K+ in sales for two stores by creating cross-functional teams in both assignment areas.
- Obtained several 'Supervisor of the Month' awards for exhibiting proficient management capacity.
- Managed official state emission-testing stations in 18+ stores while maintaining store ranking with Better Business Bureau.
- Spearheaded and coordinated the hiring, training, coaching, and scheduling of personnel in all outlets.
- Provided direction to monitor store performance, guarantee profitability, and promote quality service for client retention.
- Oversaw inventory control for all outlets in the district to ensure the availability of appropriate supplies.
Education
CPRC - Peer Recovery Specialist
Addictions Training Institute
Sunrise, FLSome College (No Degree) - Business Administration And Management
American InterContinental University
Schaumburg, ILCertification -
NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE
Leesburg01.2018
Skills
- Strategic thinking
- Leadership and mentoring
- Regulatory compliance
- Project coordination
- Interpersonal communication
- Microsoft Office proficiency
- Attention to detail
- Crisis intervention and problem solving
- Patient monitoring
- Group therapy facilitation
- Team collaboration
- Performance evaluation
- Mentorship development
- Active listening
- De-escalation strategies
- Trauma-informed care
- Incident reporting
- Admissions intake
- Time management
- Rounds management
- Documentation skills
Languages
English
Certification
Basic Life Support and First Aid-American Red Cross
Accomplishments
Supervisor of the Year 2005-2007
References
References available upon request.
Timeline
Behavioral Health Technician
Kingston Wellness Retreat
09.2025 - Current
Behavioral Health Technician
Highland Rivers Crisis Center
11.2024 - 11.2025
District Manager/Regional Manager in Training
FullSpeed Automotive
10.2022 - 08.2024
Store Manager
FullSpeed Automotive
10.2021 - 10.2022
Training Manager/District Manager
FullSpeed Automotive
08.2014 - 03.2020
District Manager
HAVOLINE XPRESS LUBE
04.2005 - 08.2014
CPRC - Peer Recovery Specialist
Addictions Training Institute
Some College (No Degree) - Business Administration And Management
American InterContinental University
Certification -
NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE