Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Lewis

Henderson,NC

Summary

Dynamic customer service professional with proven expertise at Envirolink, excelling in conflict resolution and active listening. Great at handling customer inquiries and payments, ensuring a seamless experience for everyone involved. Recognized for maintaining a clean workspace and training staff, contributing to a positive and efficient work environment. Proficient in Microsoft Excel and data entry.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Envirolink
Henderson,NC
05.2023 - 08.2025

-Take calls daily from customers

-Maintain a cheerful attitude while walking customers through different things

-Handle checks that customers bring in

-Maintain a clean and neat workspace to stay focused

-Open and close the office daily

Teacher Assistant

Vance County Schools
Henderson, NC
07.2024 - 12.2024
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.

Education

Diploma -

Crowder Homeschool
Henderson, NC
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Documentation
  • Data collection
  • Staff training
  • Handling kids under teacher supervision

Timeline

Teacher Assistant

Vance County Schools
07.2024 - 12.2024

Customer Service Representative

Envirolink
05.2023 - 08.2025

Diploma -

Crowder Homeschool
Alana Lewis