Alana Curtis
Elkhorn,NE
Summary
Outgoing and customer oriented Patient Access Specialist believes strongly in good customer service during patient registration. Has superior interpersonal and oral communication abilities. Four years of Patient Access experience.
Overview
31
31
years of professional experience
Work History
Patient Access Sr Associate
Nebraska Medicine
10.2020 - 01.2025
- Analyzed client feedback for improved service offerings, driving higher client retention and satisfaction.
- Coordinated project resources to optimize workload distribution, enabling on-time completion of key deliverables.
- Streamlined reporting processes for timely access to critical data, enhancing decision-making capabilities.
- Demonstrated strong problem-solving skills to navigate complex project challenges, ensuring continuity and progress.
Member Service Representative
First Nebraska Credit Union
08.2004 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Front End Manager/Bookkeeper
Albertsons
04.1994 - 08.2004
- Cultivated strong team culture by mentoring and coaching staff in customer service best practices.
- Managed scheduling and staffing for improved service delivery and maximized resource utilization.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Resolved customer issues with personalized solutions to enhance loyalty and drive positive reviews.
Education
General Studies
Cerro Coso Community College
Ridgecrest, CAGeneral Studies
Utah Valley State College
Orem, UTHigh School Diploma -
Sherman E. Burroughs High School
Ridgecrest, CA06-1991
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
- Finance
- Customer service
- Decision-making
- Attention to detail
- Computer skills
- Client engagement
- Customer interaction
- Customer service orientation
Timeline
Patient Access Sr Associate
Nebraska Medicine
10.2020 - 01.2025
Member Service Representative
First Nebraska Credit Union
08.2004 - 07.2020
Front End Manager/Bookkeeper
Albertsons
04.1994 - 08.2004
General Studies
Cerro Coso Community College
General Studies
Utah Valley State College
High School Diploma -
Sherman E. Burroughs High School
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