Jamalynn Best
Waynesboro,VA
Summary
Healthcare professional currently pursuing a nursing degree at PVCC, with a strong foundation in patient registration and front-end clinical operations. Brings previous experience in customer service and retail supervision, with strengths in communication, problem-solving, and handling high-volume interactions. Known for being detail-oriented, patient-focused, and adaptable, with the ability to maintain efficient workflows while delivering a positive patient experience.
Overview
5
5
years of professional experience
Work History
Patient Access Associate
UVA
Charlottesville, VA
05.2025 - Current
- Collected and verified patient information for accurate registration processes.
- Scheduled appointments and managed patient flow efficiently throughout the day.
- Assisted with registration of new patients and updating existing patient records.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Customer Service Supervisor
Kohl's
Waynesboro, VA
08.2023 - 05.2025
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Provided training and support to new staff, including coaching and mentoring.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
Retail Sales Associate
Kohl's
Chester, VA
06.2021 - 08.2023
- Maintained store displays and merchandise organization for optimal presentation.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted customers upon entering the store and provided assistance.
- Successful in credit card promotion sales.
Education
High School Diploma -
Thomas Dale High School
Chester, VA06-2021
Nursing
Piedmont Virginia Community College
501 College Dr, Charlottesville, VA 2290205-2026
Skills
- Reliable
- Conflict resolution
- Adaptable
- Detail-oriented
- Empathetic
- Leadership
- Training and mentoring
- Customer service
Timeline
Patient Access Associate
UVA
05.2025 - Current
Customer Service Supervisor
Kohl's
08.2023 - 05.2025
Retail Sales Associate
Kohl's
06.2021 - 08.2023
High School Diploma -
Thomas Dale High School
Nursing
Piedmont Virginia Community College